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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Go - Stuck on 3 Dots after migrating account to Meta

Hi Guys,I have been receiving warnings to complete an upgrade of my Oculus account to Meta prior to the 01st-Jan-2023 or lose access to purchased apps on my Oculus Go.Today I followed the instructions set out on the oculus go screen and migrated my o...

Cryo2000 by Honored Guest
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  • 25 replies
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My controllers won’t track

Whenever I try to log into my Meta Quest, the controllers, when I click they work, but they just won’t move around like the tracking weird in them

Lost access to account and purchased games

I had to update my sons VR and for whatever reason it seems to have deleted the entire account along with all of the games we purchased. We had to create a new account just to post this so Needless to say I can’t figure it out so I either need a refu...

paired handsets don't work after software update

1) Performed factory reset2) Removed and restored battery in each handset2) Paired handsets3) Handsets work4) Software updates followed5) Handsets don't work after software update. They do vibrate when first turning on the headset.6) What I see is a ...

Oculus Go - Controller not being recognized

I have an Oculus Go, and yes I know it’s ancient. I haven’t used it for a couple of years. I have an issue with my controller not being recognized. I’ve tried everything I could think of to no avail. Any advice would be appreciated

Resolved! Can't launch my Oculus go after factory reset.

Can't launch my Oculus go after the factory reset. The device works perfectly. I see the picture - "oculus go grab your phone to get started". But when I try to launch it with my phone I have a problem ( in the attached video file)

jew777 by Explorer
  • 2245 Views
  • 9 replies
  • 2 kudos

ACCOUNT DISABLED PERMANT TO PLEASE RELEASE

Your account has been disabledFor more information please visit the Help Center.Your account was disabled on Feb 25, 2024. If you think your account was disabled by mistake you can submit more information via the Help Center for up to 30 days after y...

pokxuu by Honored Guest
  • 108 Views
  • 2 replies
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Account suspended

Please help, how can I get back my accounts, suspended because it says i have 13 but I’ much older than this. how can i appeal?

Help with child account

Hi there I'm feeling increasingly frustrated by current situation. I have set my child up with an account, however I have no idea how to access it and so when she uses my device, I can't find her account to download things? Shouldnt her name appear a...

jdog1986 by Honored Guest
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  • 1 replies
  • 0 kudos

Where are instructions on setting up oculus?

It's been a few years since I played my Oculus and I just saw an email that said I needed to migrate. How do I set up my old Oculus and where are all the games I bought? All I see is something called Oculus Quest or Go, I have the original Oculus (wi...

akme by Honored Guest
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  • 2 replies
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Purchase History

I made an Oculus account back in 2020 and made some purchases back then. When I had to switch to a Meta Quest account I was trying to find my old purchases, however, I can't find any of my old purchases at all.

Bigtorng by Honored Guest
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  • 2 replies
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Oculus/Meta HMD's have had this problem for 6 years!

I've had this problem with Oculus Go, Quest 1, 2 and now 3. It's ridiculous and it drives me absolutely mad. I've read A BUNCH of complaints here and there over the years from people that can't simply watch a Youtube clip or especially a movie becaus...

Account suspended

Good day My main profile has been suspended where can I appeal this please or solve it?

Resolved! can't use Oculus Go after Meta Account change

Hi,Meta forced me to update my Oculus account to a Meta account. After I did this, my Oculus didn't start beyond the repeating three dots... I tried everything, but nothing worked.Finally I decided to factory reset the headset, removed the device in ...

Resolved! PAIRING: Oculus GO.

I did a factory reset as per support advise due to screen stuck perpetually on (. . . ) [3 moving Dots] so I did the factory reset. My phone still shows Oculus Go in the Bluetooth section. When I choose pair. It says Oculus Go Found! Please confirm p...

Resolved! oculus pairing to a second phone

Making sure I understand how the Oculus 2 works...My son's Oculus can only be paired to one cellphone or meta account? So the phone that it was set up on is the only one that it can cast to?He travels between two houses (of two parents with their own...

Resolved! suspention

hello i would like to recieve help to get my suspended accounts back.

Resolved! Meta Account 2FA

Hello Meta, I have problems signing into my Meta account for my oculus app. When signing in with facebook, it tells me to use the 2FA app (Duo) to type a 6 digit code. I do it but it keeps saying the code is incorrect and cannot sign me in. I realize...

Tatem.alt by Honored Guest
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  • 4 replies
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Hacked help

Can anyone help please…Someone has hacked into my emails, reset my password on my Facebook account, connected it to their oculas - violated the rules and got my account disabled / suspended until I’ve appealed it with oculas. I have no idea how to so...

Suspended page account

Hello meta,it so ridiculous that you suspend my personal/page account beacause iam 13 years old?im already 40 years old please let me back again my account I need it for my business,i already spend lots of money for the ads please there are lots of b...

Anonymous by Not applicable
  • 109 Views
  • 1 replies
  • 0 kudos

How to turn off Quest 2 controller battery alert

I get the notification every minute once it hits 30%. Literally every minute. And now since my occulus quest is old (I guess), the screen goes black for about 2-3 seconds about 5 seconds before the low battery notification pops up, making the device ...

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