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Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Lily Collins hackers

My Facebook page and account has been hacked by the Lily Collins hackers. Please HELP as I have more than 13 years of data and photos on my Facebook page that are my memories. PLEASE HELP

the algorithm of oculus lipsync

Dear Devs,I'm a new learner of deep learning and lipsync,I want to learn the algorithms of lipsync used, could you please send me some reference documentation?Thank you!

Oculus Go - Stuck on 3 Dots after migrating account to Meta

Hi Guys,I have been receiving warnings to complete an upgrade of my Oculus account to Meta prior to the 01st-Jan-2023 or lose access to purchased apps on my Oculus Go.Today I followed the instructions set out on the oculus go screen and migrated my o...


I can’t get the headset to stop showing the message. It says I have everything synced and it won’t let me delete the headset from the list. Im thinking there must be a different email associated with it from when we first got it. Pl...

Games are lost since account was de-activated

This is not an new issue and i have seen many others face similar stories. I had posted earlier last yer and still have no resolution just additional links that send me around this Meta board. below is my original email still unresolved and no respon...

Resolved! can't use Oculus Go after Meta Account change

Hi,Meta forced me to update my Oculus account to a Meta account. After I did this, my Oculus didn't start beyond the repeating three dots... I tried everything, but nothing worked.Finally I decided to factory reset the headset, removed the device in ...

Set up device

So I have had this oculus quest 2 for sometime now and from the start it had some problems. What i am saying is that the oculus works fine but I have not been able to open up anything it just brings me to the setup device and I put in everything it s...

Delete Account

I have gifted my old Oculus headset to a friend but they can't use it until my account is removed, how can i remove my account from the headset?Also I'd like to delete my whole Oculus account, i have changed it as instructed to a Horizon/Meta account...

Resolved! I need a new controller badly

My ring snapped off and my other controller tracking is messed up pls help I wanna see if I can get a replacement

seezonl by Level 2
  • 1 replies
  • 0 kudos

Resolved! problems with Oculus GO

Recently I received a mail asking me: "Set up your Meta account to continue using your VR headset" I followed the instructions to update my acount but my VR headset (Oculus GO) only show three points on a black screen and doesn't show any available o...

Loggin Issue

Hi, I tried thousands of times to login in to Oculus but it's saying " Your Facebook session has expired or invalid" I tried many tips but it's invain, is there any solution???

Can't log into Meta Quest app

I was having some major issues last weekend trying to share my VR screen to my phone or a nearby tv (I've done this in the past without issue) and after doing some searching I deleted my Meta Quest app off of my iPhone. Now when I try to log into it ...

Facebook Ad Rejection

Dear Team,I have scheduled a lead generation campaign on Facebook but my Ad got rejected and I got this message - Ad can't run: Confirm your FCA authorisation to resolve this issue I was instructed as follow:If you are authorised by the FCA to provid...

Problem with Rift S link with meta quest app

Hi !i have a problem with the meta quest application. I want to turn on the developper parameter on the app, so i connect my headset on my pc. On the pc oculus software my headset is well-known and "connected", but on the phone's app only the control...

Oculus Go Won't Restart after Meta account change

After switching my occulus account as required, my Oculus Go now just hangs during reboot. There is a small 'busy' icon with three alternating lights just cycling, but it never starts. Please advise ASAP

mgdavey by Level 2
  • 4 replies
  • 0 kudos

Desarrollo de aplicacion

Hola estoy desarrollando una aplicacion en realidad virtual dentro de unity para poder utilizarla en un dispositivo oculus go, el problema es que no puedo utilizar una version reciente del programa de unity ya que al tratar de correr el programa dent...

Unable to to relink my Oculus GO after factory reset

After the oculus account migration to meta I have been unable to use my GO, I decide to factory reset my device and re-link it. unfortunate this is not working, the device is showing on my account though, when I log into my Iphone same account and tr...

Resolved! Require Meta account for Oculus GO.

I deactivated my real FB account in 2007 because I want to hide from the world. I’m old, I created a dummy account which the @#$&’s at FB deactivated 3 years ago, and now want my grandchild's amputated limbs in order to reactivate it. I can’t login t...

Controller drift w/ both controllers

Recently, I've been discovering that my controllers have gained stick drift in both controllers where it's been impossible to play games and has just frustrated me too much. I don't have the money to just the replace the controllers, so if there's an...

Neatty by Level 2
  • 1 replies
  • 0 kudos

VR 180 videos and cameras

I just got an oculus quest 2 a few days ago. I was blow away after seeing some vr 180 videos on YouTube And went online to see if I can purchase a stereoscopic 180 degree camera to make vr180 home videos. after looking online extensively i was surpri...

Attii by Level 2
  • 3 replies
  • 0 kudos

log on to oculus

I can not remember what email I used to set up my oculus and not update my oculus to meta how can I fix this