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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3423 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Merge two accounts or get access to the oldest

Hi,I had since 2015 an account, and in 2021 I logged in:@filipegraciosa - https://communityforums.atmeta.com/t5/user/viewprofilepage/user-id/750506Since ‎02-20-2015 Last Login ‎02-24-2021Last week I received an email about my account, but when I logg...

Oculus x2

Hello, I really need Customer Service. I have the Oculus and so does my son. We reside in different homes but when we get together, we want to play together as opponents, or when working out we would like to work together. I don't know how to sync th...

Unable to log into oculus

I recently tried to get on the old oculus and found it asking me to go through the steps Ty create a meta account and enter a pass key to get access to previous apps when I try to “login to oculus” it tells me my password is incorrect. However when I...

hwksd2d by Honored Guest
  • 374 Views
  • 6 replies
  • 1 kudos

Bought a game not showing up

So I bought this game of TikTok because it had a discount it says have the bought but I can not find the app on my vr headset

Anonymous by Not applicable
  • 162 Views
  • 2 replies
  • 0 kudos

Headset won’t pair

Meta Quest 2 My Facebook account was hacked and I have opened a new fb account but now I can’t access my old one that contains my oculus quest 2. Im trying to pair my app to my headset and I’ve tried everything to troubleshoot to no avail.

jed83 by Honored Guest
  • 220 Views
  • 2 replies
  • 0 kudos

Unbanned

I’m 51yrs old and my Oculus has been banned because it’s says I’m under age..,I need the banned release off of my account

Referral scam

I have referred 3 people in the last 6 months and received nothing in return because I did not follow the steps correctly. I decided the first 2 were not worth trying for but this last one I was sure I did it correctly. I talk to support and they wil...

joy2kill7 by Honored Guest
  • 191 Views
  • 1 replies
  • 0 kudos

Golf + purchase problem

I hace purchased the Four Course boundle for golf+ but I’m not able to access it. I can only play top golf, mini games, and pro putt. I searched everywhere. Any help is appreciated. I have the oculus quest

JSBE by Honored Guest
  • 270 Views
  • 1 replies
  • 0 kudos

Thanks for nothing, meta.

I was setting my password, then I get distracted in forget the password and I don’t have my password anymore then I don’t have a Facebook account. Let me changemy stupid password with gmail.

ChugEEE by Explorer
  • 175 Views
  • 0 replies
  • 0 kudos

Resolved! games transfer

Hi..i had an Oculus Go...i reset it as i now have Quest 2. I passed the go onto my nephew. He has now created his own meta account and registered the Go to his phone and his dad's internet. is it possible for me to trasnsfer some of the games / apps ...

dug60 by Explorer
  • 277 Views
  • 1 replies
  • 0 kudos

Can’t log in my account

ever since the horizon update the account I was originally on it does not let me connect my account I tried logging in and doing many things I can not play any of the games I’ve paid for nothing pops up or loads it tells me to log into horizon but wh...

Missing controller Oculus Go

Hi,I recently bought a second hand Oculus Go and it didn’t come with a controller. I’ve completed a factory reset and when trying to set up my account I’m getting stuck at the part where it wants to find the controller (of which I don’t have yet). Is...

Toppobear by Honored Guest
  • 178 Views
  • 1 replies
  • 0 kudos

Oculus quest 2 App crash

Hello, I haven't touched my quest for several months. I did the update and since then nothing works... First, the "Rec room" app launches but a message appears "you do not have the permission to play this game" I uninstalled the app, but couldn't rei...

Milgoss by Honored Guest
  • 454 Views
  • 2 replies
  • 0 kudos

falsely disabled accounts

hello. my facebook and instagram have been disabled for no reason. i did nothing wrong. i try to appeal on facebook and it directs me to instagram's help center. i try to appeal on instagram and it says my facebook account has been permanently disabl...

Pokerstars

after the update the arrow sign asks me to touch the wristwatch. but I can't touch the clock is not working. there is constant signal you and the game stay same.i cant play.Please help

mrtoz by Honored Guest
  • 146 Views
  • 2 replies
  • 0 kudos

Help

I can’t get the headset to stop showing the mega.com/websetup message. It says I have everything synced and it won’t let me delete the headset from the list. Im thinking there must be a different email associated with it from when we first got it. Pl...

Lily Collins hackers

My Facebook page and account has been hacked by the Lily Collins hackers. Please HELP as I have more than 13 years of data and photos on my Facebook page that are my memories. PLEASE HELP

Tariq2023 by Honored Guest
  • 152 Views
  • 1 replies
  • 0 kudos

the algorithm of oculus lipsync

Dear Devs,I'm a new learner of deep learning and lipsync,I want to learn the algorithms of lipsync used, could you please send me some reference documentation?Thank you!

HeiHeHeYu by Honored Guest
  • 161 Views
  • 0 replies
  • 0 kudos
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