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Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Is the RTX 3050 compatible with the Oculus software?

I have tried to load up the oculus software but it said ‘Can’t Reach Oculus Services’and asking me to repair the app. I have tried this a few times but nothing worked, I have tried a few things but it keeps popping up. It had been working on my previ...

BigScreen Beta update problem

Just updated to the latest firmare on my Oculus Quest 1 headset and I have an additional 14 app updates.The device works just fine but the queue of app updates is stuck as the BigScreen Beta app is just displaying "installing" and not actually doing ...

Oculus not responding after DHL lost faulty Oculus Quest

I've been in contact with Oculus Support for around about a month, in which they provided me a paid return shipping label for my faulty Oculus Quest 1 (broken strap). They assured me that they would send a replacement - so with this promise in mind, ...

Track headset location

Is there anyway to track a missing quest two? Track as in GPS, or the government tracks us via our masks, not as in the quest tracks my controllers to work in game.

Resolved! Everything is missing

Whenever i go on my quest it shows that i have absolutely nothing in my library no browser no games etc, and when i go to the store nothing shows up at all i had tons of games and now i cant play any, help?Also i think this started as soon as i start...

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