Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Instagram Recovery

Hi Team, My name is Abdul Muaid and my Instagram account is hacked by Unknown Person and he changed my email and added 2FA verification so I lost the access of account and i cant recover my until i get pass through 2FA. Please help me to Recover my a...

Muaidxd by Honored Guest
  • 9 replies
  • 0 kudos

dead and buried start up crash

for some time when i start the game a white window pops up for a min then the game will close. i try reinstalling many times even with antivirus off. i got the game free on my Rift and it work fine then. like to get some games in before its gone

linck7up by Honored Guest
  • 5 replies
  • 0 kudos

Pink and green hue to Rift S screen

After reconnecting my Rift S to my pc (with an RX 6750XT) after having it disconnected for a few days, the Rift S took multiple attempts to have its USB and Displayport connection recognised (this is something that I've found to be common after disco...

RiftS not working after OS New Installation

Hello, i have a Oculus rifts since 2019. 3 months ago i upgraded my win10 pc to win11. everything was working. i made a fresh install this week and now i can not get the rift to run. when i put on my vr headset, the oculus application starts, i see 2...

oculus rift

Hello. So i have a problem with my rift or the oculus app i dont know.. I start steam vr and oculus start itselfs the app you know.. Everything is green, nothing is wrong. But when i put on the headset its just blank. And then a msg comes up that som...

Belrosee by Honored Guest
  • 2 replies
  • 0 kudos

Can't log in to account- wrong password

recently reinstalled the occulus app for windows and it just keeos say wrong password i know its not cause i can log in on the website just not the app to access my games

TanderUK by Honored Guest
  • 6 replies
  • 0 kudos

Oculus rift AND rift s with laptop problem

Part 1: initial problemI bought new laptop Acer Nitro AN517-41 and tried to connect Oculus rift to it. I've got a "black screen" problem and starnge sound of "ticking". I asked Oculus support to help me and threre was only one solution, to turn "off"...

drKosh by Honored Guest
  • 2 replies
  • 0 kudos

Rift S - "Oculus isn't working correctly" error

can someone help? I have been going through support for about 3 hours, and tried doing this on my own for about 4 hours, I have been trying to fix this since like 3 pm and now its 10:00 pm, I am out of hope and I hope the community can help, hope any...


Rift S flashing dots

Hi Anyone having problems with there Rift S just displaying flashing dots in the headset. How can i fix this problem. Neil

first steps with Oculus rift (not S) on 2023

Hi dears,I just got from a friend a oculus rift (not the S, the classical) than indeed seems like never used beforeI try to setup, and seems a dead end due to the account changes lately last year, seems existing account...

pxGrnd by Honored Guest
  • 1 replies
  • 0 kudos

Headset losing tracking, feels like falling

I just got this oculus rift cv1. Plugged everything in, did the whole set up and when I got to the part where to put my headset on, that was happening to the image. I went last night to sleep, and this morning surprisingly it did worked fine for 5-7 ...

unmaked by Honored Guest
  • 2 replies
  • 0 kudos

Bildverlust nach ein paar minuten Spielen - Rift

Guten Morgen,Vielleicht hatte einer von euch mal ein ähnliches Problem... Ich spiele zur Zeit Half Life Alyx auf meiner Rift (nicht Rift S)Die ersten paar Stunden lief alles perfekt aber mittlerweile passiert es mir dass nach zB 15 Minuten Bildverlus...

PC Shuts Down playing iRacing in VR

More often than not my PC shuts down after playing iRacing for a while.. Happens more rapidly when I'm actually in a race session rather than on track alone...Makes it bloody hard to do any racing... Would be keen on any suggestions to fix. PC Spec:A...

tlts2 by Honored Guest
  • 7 replies
  • 0 kudos

Rift S cameras suddenly failing to enumerate?

So here's a weird one. I've been getting a sensors can't track error and have spent the last two diagnosing it. It was working fine one day and then then next, after being moved into another room, boom. No tracking what so ever. Brought it back into ...

Resolved! Facebook Locked Account

Alright. I received an Oculus Rift S for Christmas two years ago. To set it up, you needed a Facebook account. I made a random Facebook account with a crazy name because I didn't want my actual name on the network. I play for about a year and then sc...

Resolved! Rift S supported by RTX 4070 ?

Hi,I have a laptop wich is 3050Ti Display Adapter bur Rift S not working it, I want to buy new laptop with RTX 4070 but I dont want to buy a new laptop know to support Rift S ?is it supported and can I use my Rift S with 4070 ? Thanks

tatasagun by Honored Guest
  • 4 replies
  • 0 kudos

Oculus Rift S constant crashing and black screen

Hello, I have an Oculus Rift S since some years ago. The product worked quite well all these years but from the last update (more or less like a month ago), it is randomly crashing. There is no constant time or action that triggers the crash. Seems q...

amgart by Explorer
  • 13 replies
  • 0 kudos

Rift s display port issue

I have been treating and taking care of my Rift S the best I can, I got on today and it made me setup my guardian for a few seconds, It was doing just fine for a minute and suddenly I got a black screen, and now my display port won't even work someho...

Maaxim0 by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! oculus rift home

Hi allI've been using my Oculus Rift happily for some years now but at some point recently it seems that the "homes" that I had built and all the object that I had collected have just vanished.I now have a the "grey field" when I log in to my headset...

Deleting game on account

Hello could I permanently delete the game on my oculus account what’s called swarms. I want to my oculus account can’t see that I had it. Please help me and have a good day!

Spexe by Explorer
  • 4 replies
  • 0 kudos

App wont open

I have downloaded and re downloded ive also repaired the app so many times. I even try to run it as admin but the app just wont work it wont open for me i have looked up so many ways but nothing ive used it before but now its being weird i have windo...

MaxyPad97 by Honored Guest
  • 6 replies
  • 0 kudos

Oculus V56 and Rift-S controllers

2 days ago I received Oculus V56 on my Windows 10 system. Yesterday I realized that I lost 15 FPS in my beloved flight sim since then. After doing some tests I found that the issue has to do the with the Rift-S controllers. If I remove the battery th...

melbo964 by Honored Guest
  • 1 replies
  • 0 kudos