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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

iOS meta app location services

So after I finally got the meta app to log in (safari block all cookies ... weird), now the app is finally ready to pair with the quest 2. Only it does not work. Bluetooth shows quest 2 connected, it lets me put in pairing code (sometimes detected au...

grembel by Level 3
  • 346 Views
  • 7 replies
  • 1 kudos

Quest 2 not working for 4 weeks - need help.

Hi All, My Quest 2 has been great for nearly 2 years. 4 weeks ago, the headset and controllers updated and it all wen horribly wrong from there. After that update a number of things happened. The headset to be paired with a Meta account. I moved migr...

Resolved! Oculus Go not pairing with phone anymore

I bought my Oculus Go back in 2018 and been using it for sometime now. Suddenly today when I turned it on, it was stuck with showing the 3 dots. I did a factory reset on the headset. Uninstalled and reinstalled the oculus app on my phone, I restarted...

Oculus Quest 2 Right Controller Not Unpairing

Trying to the unpair step on the oculus controller pair screen, I tried removing the battery for 2-5 minutes, tried swapping battery’s. When holding down the unpair buttons for the right controllers (oculus, and b button) it only does the white flash...

Controller Pairing Issues

https://www.youtube.com/watch?v=A6Rx1oghxiY&t=90sThis isn't my video. but it shows the exact same problem that I am experiencing. My controllers started to just not be picked up by me Oculus (Quest 2) and I check to see the paired controllers and not...

Controller Pairing Issue

https://www.youtube.com/watch?v=A6Rx1oghxiY&t=90sThis isn't my video. but it shows the exact same problem that I am experiencing. My controllers started to just not be picked up by me Oculus (Quest 2) and I check to see the paired controllers and not...

Oculus Quest 2 - Pairing Problem

where do I put in the pairing code? (both PC app and mobile app have absolutely ZERO option for inputting the code) "unable to communicate with oculus quest 2""location access is needed for blah blah blah" ALL OF THESE I HAVE GOOGLED AND TRIED EVERYT...

Anonymous by Not applicable
  • 649 Views
  • 1 replies
  • 0 kudos
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