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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Why I have 30 euros Store Credit?

I received my first VR headset last week (meta quest 3) and I was looking for games to buy in the Meta Quest Store, and I noticed that when I was going to press pay, it shows I have a store credit, so the final price was going to be 0 cost. Now, this...

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Can't add payment method

Whenever I try to add a payment method the add button keeps loading forever, cannot add it from the headset not the app on Android or iOS. Already reinstalled the app. I'm in Hungary and my card works in all other apps, even on FB.

Oculus refferal

About an hour before I activated my oculus I used my freinds referal code on the same facebook acount as my oculus. It said that once I activated my oculus I would be able to get $30 in credit but once I was in I didnt get any credit. I made sure to ...

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