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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 58046 Views
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 Air Link Connecting but stuck on loading screen

I'm having trouble with my Quest 2 Air Link connecting to my laptop. I've used Air Link for a while now and it was working fine on the 19th (9/19/2022) before I ran into the issue of it suddenly being stuck on a loading screen whenever I try to conne...

Oculus Go - link to dropbox doesn't work

Hi, I've had my Oculus Go for years now, and have been happy using it as my main VR device for architectural 3D images, using the Gallery App and pulling the image files from Dropbox (within the Gallery App) Yesterday I switched on my Go and to my su...

tsomek by Level 3
  • 464 Views
  • 5 replies
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Resolved! Profile won't load and loss of access to some apps/games

Basically, when I try to login to my account on my oculus it doesn't log in and the profile menu says "Unable to load profile, try again later". Some of my apps/games also say they cannot confirm if I have purchased them (most likely due to the fact ...

Account Merging Loop

I've been trying to log into the Oculus PC app for a few days now and I keep getting stuck in this loop for merging my account, which has already been merged when I first created the account with my quest 2 (I think). Ill outline the problem to make ...

Your copy of Oculus Platform Command Line Utility is old.

Hi everyone,Trying to upload my first Oculus app to oculus store using both OVR Platform Tool inside Unity and Oculus Developer Hub but it gives the following error.Your copy of Oculus Platform Command Line Utility is old. ** Version 1.67.0.000001 ha...

volcank by Level 2
  • 482 Views
  • 2 replies
  • 0 kudos

Resolved! Oculus Quest 2 Air Link not pairing with my pc

Hi there, so I just bought a brand-new Oculus and for some apparent reason I am unable to pair my PC with Oculus Air link, it detects my PC, but I'm just stuck on the pairing screen without any prompts (This Subject of a different user that has the s...

Jakuska by Level 2
  • 1130 Views
  • 1 replies
  • 0 kudos

Device keep disconnecting and reconnecting

I have an above spec and whenever I plug in my headset and try to use oculus link it will just disconnect, I'm pretty sure it is a USB problem, so I used a different port, still happened, a different cable still happened. this wasn't happening before...

Slaty1 by Level 2
  • 280 Views
  • 1 replies
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Controllers not clicking

When I put on my oculus quest 2 headset it takes my to the guardian screen and usually I would press continue to use the oculus, but this time my controllers when putting on the headset decided that they wouldn't work. When I hover the "cursor" with ...

Hobbo_o by Level 2
  • 467 Views
  • 3 replies
  • 0 kudos

Air Link Grey Empty Tab Issue

I seem to be the only one, but when I'm using Air Link, a gray tab appears that follows my head movements, is empty and doesn't dissappear no matter what I do, even when I'm playing it is still there and it is really annoying..Any ideas?

Oculus Link not Utilizing GPU fully

I am currently trying to use oculus link with my ASUS Zephyrus G14.It has the RTX 2060.I have completely disabled the integrated graphics, turned the power mode to high-performance, set the armoury crate to windows controlled, and I have told windows...

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Oculus wifi problem

Hello i have a unusual problem with my oculus quest 2. When I'm using oculus in my room the wifi in the whole house turns off and I don't have a connection (my router is working on 2,4GHz) on the oculus. When I'm connecting to the wifi on my oculus i...

Skwlx by Level 2
  • 429 Views
  • 2 replies
  • 1 kudos

My Quest 2 suddenly died?

Last night my Quest 2 screen suddenly bugged while i was playing, it showed just a static greyscale screen like old TVs when they didnt had signal and a loud white noise, after some 10 seconds the headset turned off and dont turn on since. the led in...

Phvpark by Level 2
  • 404 Views
  • 1 replies
  • 0 kudos
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