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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 1 Completely Black Screen/Three Dots

My Oculus Quest 1 has been stuck on a black screen for a few weeks now, and no solution I've found seems to work. Whenever I boot it up, the screen will show the Oculus logo for a few moments, and then the three loading dots. After that- nothing. Whe...

Dmonstr by Level 2
  • 995 Views
  • 8 replies
  • 1 kudos

Oculus Link freezing frequently.

This is my first post here, sorry if I’m posting wrong or in the wrong place.Long story short, my friend got a quest 2 last year and handed me down his quest 1. It has worked fine since February of 2021, until January of 2022.So for the last 2 months...

I have lost all my games

Hello, I have lost all my games.1. I have the Oculus Quest 1, I haven't used it for two years2. When I started it I couldn't open my games so I installed the updates and then I formatted it.3. When logging in from the app, I was forced to link my Fac...

Air link and cable not working for Oculus quest 1

When I open air link or connect via cable, my quest (1) it opens the air link menu(with the white background) and it just freezes, i cant open any games. I can only play oculus games on the normal oculus menu and not any steam games. how do i fix thi...

Resolved! Population One refund for Quest 1 users

I got an email saying I can get a refund for purchasing Population One in the past 6 months as it will no longer be compatible with my headset (Quest 1). I enter my email and order number into the refund area of the metaquest page and it does not ass...

HELP ! There's not any code during the phone pairing

Hello,I have an Oculus Quest for almost 2 years and all was good until today.I've got a new phone (S22 Ultra - Android 12) so I tried to pair my phone with my headset because I wanted to mirror my headset, but everytime I try I have to write a code t...

SheytoN by Level 2
  • 388 Views
  • 7 replies
  • 0 kudos

Can't use triggers for certain interactions (WEIRD ISSUE)

Hello, all, I am having a glaring issue with my oculus. Everything works fine until I boot up oculus link. I first noticed that the triggers weren't working for me in phasmophobia. Then, maybe a week later, I now notice that the laser pointer that co...

Resolved! Got accepted into Horizon worlds though I have a Quest 1

I've been accepted into Horizon Worlds though on startup I notice you need a Quest 2 to actually play it and I only have a Quest 1, I look into the Oculus PCVR store and it still says coming soon.Is there any way that I could get access to Horizon Wo...

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