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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 54968 Views
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 not fully charging since 39.0 firmware update

So, I have recently discovered a huge potential problem. I started to notice that my Quest 2 won't charge - even though it would show that it's charging both by LED and the battery icon. After using the Link, I always sit the Quest 2 down and power i...

Extreme blur on just one lens?

Good afternoon, I recently started using my Quest 2 and noticed that my left lense's "blur area" is way bigger than on the right side. There is a tiny sweet spot that has sharp vision, but it makes it borderline unusable since I notice it when having...

Zaxora by Level 2
  • 471 Views
  • 4 replies
  • 0 kudos

Quest 2 guardian lag

Hello folks! Just the other day I've started having this issue where the whole quest system starts lagging whenever the guardian appears. This only seems to be an issue when the link cable is active and I'm in a game but when I'm checking the app tes...

Oculus Link issue ever Since 120hz Update

I want to state that i have tried LITERALLY everything i can to fix this issue.I have re-installed Windows 10, nothing is overclocked, drivers are up to date, headset has been factory reset. I have tried 2 link cables official and non. I have tried o...

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Ghosting Quest 2 High Contrast On Dark Backgrounds?

Hi, I have been noticing High Contrast and Bright colours leave a ghosting effect on dark background when i move my head in the Quest 2. This is on batch date 11-2021. This is not just on the edges of text, this effect anything with bright colours on...

Roky360 by Level 4
  • 563 Views
  • 4 replies
  • 2 kudos

Battery Drain While Using Oculus Link with Quest 2

I am using the official link cable plugged into a USB 3.2 port on my computer with a USB-C to USB-A adapter. During a 2 hour play session, the battery drained from 100% to 32% while plugged into link. At one point, I even got a low battery warning an...

"Confirm account merge" keeps failing

I've recently purchased a Quest 2 and am currently in the first setup process.I created an Oculus account and am trying to merge it with my Facebook account from the Oculus mobile app, but every time I confirm, an error message pops up reading: "Unab...

Windows Media Player Opening when I plug in My Quest 2

Hi I recently bought 2 VRs (Quest 2) and everytime I plug them into the USB 3.1 AND 3.0 I have on my Laptop it opens windows Media Player and will not connect to the app (no matter the airlink/chord). Here are my specs:Processor Intel(R) Core(TM) i7-...

Resolved! Quest 2 PC Link GTX 1080 Settings

So I thought I'd share my settings I have setup on my PC just in case anyone has a similar setup and is finding it difficult to get a decent image quality whilst preserving a stable framerate using Oculus Link. (I don't use Airlink/Virtual Desktop) M...

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Lfanvr by Level 3
  • 12231 Views
  • 7 replies
  • 8 kudos

Horizon Worlds Unavailable

Hello, I am located in Asia and I am unable to download "Horizon Worlds" on my Meta Quest 2. Can anyone help me regarding this? Is it only available in US and Canada? I am a developer and want to create content in Horizon Worlds. Please help. Thanks.

Resolved! Can't Uninstall Apps

About a month ago I was able to simply uninstall apps from my quest 2 but now when I click uninstall on an app nothing happens. I have the game STRIDE stuck updating and a new game that won't even start the installment process. My main goal is to uni...

Resolved! Casting from all accounts or multi-admin?

Bought this for my 3 kids. They want separate gamesaves, so 3 accounts needed. Guess of they were disappointed when only one (the admin) account could share the screen. Extremely boring for the rest, and the "do together thing" lost. So, how do I eit...

Casting No Longer Works

Hi, I have a Quest 2 and a Samsung S7 Plus tablet. When i first purchased both and up until recent updates of headset and app i used to be able to cast from the headset to the tablet. since recent updates i can no longer cast successfully. The circle...

Roky360 by Level 4
  • 2420 Views
  • 21 replies
  • 3 kudos

Quest 2 "limited connection" can't proceed with setup

Just got my Quest 2 today and upon setup I connected to my wifi, but it says "limited connection" the the 'done' button is still grayed out. I can't do anything else. I disconnected/reconnected, restarted my router, the quest, did a factory reset, do...

Oculus Quest 2 - Stuck on Link Black loading screen 3 dots

Spoiler (Highlight to read)Hey guys so recently I had a problem where when I tried to launch link through my quest 2 with a usb c cable it would get stuck on a black loading screen and take me back to the quest 2 menu, what I found out through Reddit...

Quest 2 - Suspicious Activity - Facebook locked

So I had to reset my Quest 2 because of the Silly pattern issue, but when I set it back up, Facebook locked me out due to suspicious activity. Reset password got back in and checked the Facebook activity log and its the Oculus logging in and out. But...

SteamVR issues

Hi All, I have had my Quest 2 for over a year now, have been playing various games via Airlink and cable on my pc using steamvr. My specs are:Windows 103070fe3700x16bg DDR4 I tried to load up a game today and have opened a can of worms with steamvr. ...

Graphics card compatibility

I am looking to buy a laptop that I would be able to connect to my Quest 2 device and want to check to see if anyone has had any issues with the graphics card intended to purchase. The graphics card in question is the Nvidia GeForce RTX 3070 Ti, 8GB,...

Quest 2 Link cable crashing almost instantly

I'm having an issue where every time I connect my link cable to my quest, It will connect for a good 5 seconds before it crashes. I've tried 3 link cables and the Quest 2 software picks up that its connected, but it just can't link. Air link works fi...

ykJacks by Level 2
  • 268 Views
  • 1 replies
  • 0 kudos

Oculus link repeatedly crashes but it used to work fine

I have everything imaginable done to try to get it to work again. Different port with correct power supply, USB 3.0, factory resets on both devices, completely uninstalling oculus (yes even the ones tucked away in the hard drive), repairing the softw...

NubInVR by Level 2
  • 438 Views
  • 4 replies
  • 0 kudos

Network Connection error when creating Avatar

Hi there, I'm having trouble creating an Avatar... I'm on the latest public test build and when trying to edit my avatar I get a Network Connection Error, as in the screenshot.I've tried restarting, I can browse the internet, everything else works, e...

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Auto-Sleep Inactivity timeout

I have auto sleep set to 4 hours, i have something covering my sensor in the headset, i disabled the sensor on the developer hub, but my head set sill still auto sleep after 2min of inactivity sometimes a little longer but average is 2 min. is there ...

Anonymous by Not applicable
  • 3593 Views
  • 9 replies
  • 3 kudos

Quest 2 Air Link Connecting but stuck on loading screen

I'm having trouble with my Quest 2 Air Link connecting to my laptop. I've used Air Link for a while now and it was working fine on the 19th (9/19/2022) before I ran into the issue of it suddenly being stuck on a loading screen whenever I try to conne...

Disconnecting Link Cable Quest 2

My Oculus Quest 2 keeps randomly disconnecting from 0-60 minutes after being in use, Oculus link works fine with other USB cables and I have written out the possibility of it being a faulty Type-C port or cable by testing different combinations. I ha...

Tonicc_ by Level 2
  • 2687 Views
  • 10 replies
  • 3 kudos

The Horizon code keeps having error.

I was going to play beat saber, but I can't because the horizon code won't let me, and after trying countlessly and being locked out for an hour, I've typed it in the website correctly each time, but on the headset it says an error occured, and it al...

Oculus link not working with 6500 XT

So I was excited to get my brand new 6500 XT today which says its compatible with radeon VR ready premium as well as oculus devices including link however that was not my case, I was excited to use my (brand new bought specifically for this purpose) ...

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