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Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 82142 Views
  • 97 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Aluminum foil fix for Oculus Controller that will not turn on

Hi all, As some of you already know, sometimes a controller will just up and die and not turn back on when replacing batteries. In my case, it was the right hand controller for my Quest 2. It died while watching some videos. Thinking it was the batte...

Miyokorei by Honored Guest
  • 1024 Views
  • 5 replies
  • 3 kudos

Resolved! Left controller thumb sensor not working correctly

On my Quest 2, the thumb sensors on the thumbstick, buttons, and the little pad seem to be not working correctly. It thinks that its being held down, even when my hand isn’t on the controller. I can’t thumbs up or finger gun in VRChat. Any help?

Resolved! Quest 2 Controller Thumb Sensing

Hello! I've been having a weird issue with my controllers. The thumb sensing keeps sensing my thumb and keeping it on the controller virtually. I can't thumbs up with it at all due to that as it's constantly like that. This is mainly happening to my ...

Anonymous by Not applicable
  • 2095 Views
  • 2 replies
  • 0 kudos

Quest 2 Touchpads not working in SteamVR

Hi, I just purchased a Quest 2 and want to use it for SteamVR (Half life Alyx). I am connected and in-game via usb 3 with a C-to-A cable. There are no warnings about performance in the oculus software. The finger presence touchpads next to the button...

LizardLad by Honored Guest
  • 347 Views
  • 0 replies
  • 0 kudos

Oculus quest 2 replacement right controller

Ordered and received a new replacement right controller directly from Oculus and the right replacement controller will not turn on at all! I tried using 9 different batteries that will work in the left controller but not the right replacement control...

Conway28 by Explorer
  • 2631 Views
  • 3 replies
  • 1 kudos
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