We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Hi, my meta quest 3 left lens got deep scratch. Must have had gotten damaged while travelling.Any ideas on how to fix or if it even can be fixed? Though it’s not very noticeable unless you’re really looking for it while wearing it.
Hello everyone,I’m reaching out to the community after running into a wall with Meta’s customer service regarding my Quest 2. The saga began in early December when a gyroscope failure led to a physical injury. Meta agreed to replace the unit, but wha...
Hello, My Oculus Quest left hand controller ring is broken, I cannot find any replacement on your site.Can you help me with this issue please?
It has been reported for several weeks now that Meta is shipping unusable Quest 2 replacements to customers that they know do not work. The issue that customers are experiencing is that they are stuck at the Controller Pairing screen of their headset...
My right quest two controller has a break along the tracking ring close to the trigger, it broke after I dropped it on a tile floor and I was wonder how to get a replacement if I can
I already lost the count of how many times I received a malfunctioning replacement.I have been with problems with replacements like this for months, it's not the first time and they still send my a refurbished faulty Quest 2 headset.What can I do?I w...
13 days ago I sent in my left rift s controller to get it fixed, and just recently 3 days ago a support team said they would look into it and as of today have nothing to tell me, its been 2 weeks since this all started
Hello, I recently bought a Meta Quest 2 from Wal-Mart and recently became an Oculus member.I have enjoyed playing with the Quest 2 since I've had it, but I have recently ran into a fatal issue. I had been experiencing controller drift on my left cont...
I sent my Quest 2 back almost 2 months ago and they still haven't sent a replacement!
Around Mid November to December last year I got my Oculus Quest 2, and ever since, they had issues, nonstop tracking problems, dying off and on again, but i didn't think anything of it. Now, today, my controllers just completely stopped, its been abo...
I have sent my oculus headset in for repairs on the 20th of December. It arrived on the 22nd of December.Before my RMA I was told the following: "Once your return has been delivered to our distribution center, it typically takes 3-5 business days for...
Heya!Looking to find where I can get a Replacement Oculus Go Spacer for Glasses.Thanks!