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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Shipping packaging

Hello, I was just curious on what the shipment packaging looks like? My order shipped today and I will be receiving it on the 10th. I wanted to know if the shipment box is a non-decrypt brown shipping box or if it shows what is in it (Oculus Rift S)....

Thamegor by Honored Guest
  • 6 replies
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Shipping label still not sent after a month

I raised a ticket 30 days ago for a faulty elite strap with battery. Oculus support told me a shipping label would be sent within 3 business days so I could get it replaced. It's now been over 4 weeks and I still haven't received the label and Oculus...

Oculus not shipping for almost 3 weeks

I ordered my oculus March 27th as a guest and it supposed to arrive March 30th. However since the first day my order status is stuck at "Preparing to dispatch".Has anyone had this problem before? Oculus Support isn't helping at all. I am affraid I'll...

Kyreneusz by Honored Guest
  • 1 replies
  • 0 kudos

Quest 2 no updates on shipping

I ordered the Oculus Quest 2 on January 13th, the payment went through, and it says it was labeled and "shipped." It was predicted to arrive on the 17th and it's now the 21st. I've contacted support and they say they're checking on it, but otherwise ...

Waiting time - Quest 2

Hi everyone, I've ordered my Quest 2 on November 29th. The estimated delivery time initially showed December 1st, but right now it says December 20th (today), and my order is still not even shipped. It is already 20 days after the initially suggested...

Gigit135 by Honored Guest
  • 1 replies
  • 0 kudos