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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Delayed shipping #[Redacted Order Number]

I want to express my deep disappointment and concern regarding the treatment I have received concerning my order number #[Redacted Order Number], placed on October 12th to purchase a Meta Quest 3, which has already been charged to me despite... The i...

ehdez73 by Honored Guest
  • 421 Views
  • 3 replies
  • 2 kudos

Can't move app build to Store channel

Hi, I'm trying to upload a new build to the store channel of an app listing and I keep getting a very generic error message: MessageGraphQL server responded with error 1675030: Error performing query.Error Code1675030Trace IDDcXFfdv1Op0Any indication...

Purchase Failed

GraphQL server responded with error 1353049: Sorry, your payment failed. Please update or change your payment method.I keep getting this error whenever I try to buy "Onward" (dunno if it's for all titles) on the store, it worked just fine yesterday.T...

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Anonymous by Not applicable
  • 5242 Views
  • 11 replies
  • 0 kudos

Oculus store prices in Turkey

This issue is posted by someone in the ideas category but I think it should be in the support because it is a huge blocker for Turkey users. Prices in the oculus store is really high and we can't buy anything. We need a local store, prices set to TL ...

Horizon Worlds - Is it a farce for developers?

I'm signed up with a developer account because I'm an XR developer. Are you saying only Americans and Canadians have the right to develop for Horizon Worlds? By not rolling out to people working in this industry, you are making the content exclusivel...

v4rsh by Explorer
  • 361 Views
  • 0 replies
  • 0 kudos

Missing Home Environments and Missing Official Apps

A few days ago, I began having several issues in Home Environment section and in App library. I rebooted Quest 2 a few times, still no luck. Problems are: I'm stuck with one home environment and others are not there. The section is empty except for t...

Kiwixi by Honored Guest
  • 2094 Views
  • 8 replies
  • 1 kudos

Cannot checkout in Meta Store.

Hello, for two days now I have been trying to buy Oculus Quest 2. Unfortunately I cannot proceed through checkout. Website tells me that my address is invalid and checkout button is disabled. None of the fields passed with negative validation, looks ...

Ph3n0m by Honored Guest
  • 1142 Views
  • 0 replies
  • 0 kudos

Refurbished Referral Credit

I'm getting mixed messages with the referral credit and refurbished units. Has anyone else got the store credit for refurbished units? I specifically bought refurbished units straight from Walmart. Support says its only available on "new" units, and ...

Do I have to rebuy games I own on Rift S for the Quest 2?

So I was looking through my very extensive library of games I started buying when the original Rift came out and continued buying when I upgraded to the Rift S. I bought a quest 2 last week and noticed some games say I own them but others that I defi...

d0x360 by Protege
  • 1051 Views
  • 2 replies
  • 0 kudos

Resolved! Resident Evil Disappeared after downloading.

I bought Resident Evil 4 VR for a good horror game this afternoon. I have all the emails and reciepts concerning purchase. The game downloaded. But not only can I not find the file, but the game disappeared from the store. After searching for a while...

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