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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 82135 Views
  • 97 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

3 Months Stuck in RMA Hell

My device has been with Oculus for 3 months now, due to a failure in the proximity sensor which was preventing the device from waking up when putting the headset on. I have had over 20 emails to support and they give no information at all, but assure...

Black screen after system reset

I did a system reset after being stuck in the camera view. Now I’m downloading everything again but I had to try 3 times just to turn on my device. Then I would get stuck in a black screen if I left the boundary or the device went into sleep mode. I’...

Spazbat by Honored Guest
  • 198 Views
  • 1 replies
  • 0 kudos

i cant connect my phone

I cant connect my phone. If i do its stuck loading on 'quest 2 is connecting' please help me. (btw i am dutch so please dont say anything about my english)

Anonymous by Not applicable
  • 389 Views
  • 3 replies
  • 0 kudos

My Quest 2 stucks

My Oculus Quest 2 is in v40 and for every 5 secodns get stuck at HOME.Not allowing me to use it properly. Making some apps not work, like Horizon Workrooms. I have reseted from factory settings, restarted. nothig helps. Please! Someone! Heeeelp

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GearVR3GO by Honored Guest
  • 306 Views
  • 3 replies
  • 0 kudos

Device cannot boot after upgrade to V40

My quest2 cannot boot properly after upgrade to V40. I will stuck at the blank screen or enviroment pass through view. When problem happens, I can restart/power_off quest2. And my oculus phone app can actually access the device. I have already tried ...

refeved by Explorer
  • 142 Views
  • 0 replies
  • 0 kudos
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