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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Install Queued. Issue

I earlier today tried to install a game using the oculus app on my phone to my quest 2, After I pressed install it said it was queued. After a bit of waiting and it not changing I decided to press it again and it then said, “Headset offline, this wil...

Slooth_. by Honored Guest
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  • 9 replies
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The "Not Recommend" 3050 support

So as most people already know, 3050 mobile variants are not "recommended" by Oculus due to "low memory and computing power". Yet 1650 super with 4gb VRAM is supported and has similar performance. Source: https://gpu.userbenchmark.com/Compare/Nvidia-...

Quest 2 Aux port seemingly disconnected/malfunctioning

My aux port on my Quest 2 was working fine last week but suddenly it just stopped recognizing it. Whenever I plug in headphones, the Quest 2 continues to play audio through the speakers and doesn't even acknowledge the fact that they're plugged in. I...

Username taking bots, and the username I want

There are lots of accounts all over Oculus/Meta that have some pretty popular usernames, but unfortunantly some of those accounts either haven't been used in ages or haven't been used at all, and were instead used to reserve a username to later sell,...

Unable to log into Meta to log into Oculus PC App

Hello Oculus Community, So, I'm trying to log into my Oculus App.I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my a...

Resolved! Order been delayed for 5 DAYS

I ordered an Oculus Quest 2, and it's been 5 days but it STILL hasn't been shipped.I contacted support 4 times and they told me to contact them the next day if I still didn't receive my tracking information. They also told me, and I quote "Note that ...

Windows Media Player Opening when I plug in My Quest 2

Hi I recently bought 2 VRs (Quest 2) and everytime I plug them into the USB 3.1 AND 3.0 I have on my Laptop it opens windows Media Player and will not connect to the app (no matter the airlink/chord). Here are my specs:Processor Intel(R) Core(TM) i7-...

trxshgxmr by Honored Guest
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  • 4 replies
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OCULUS LINK/ AIR LINK Infinite Loading Dots

Hello all, Summary Oculus Quest 2 is unable to pair with PC via Cable or Air Link (Infinite loading DOTS) Details I try to air connect Quest 2 to my desktop PC. The PC appears there correctly but when highlight it then select the PAIR button, it does...

3 Months Stuck in RMA Hell

My device has been with Oculus for 3 months now, due to a failure in the proximity sensor which was preventing the device from waking up when putting the headset on. I have had over 20 emails to support and they give no information at all, but assure...

My Oculus 2 Link app is glitching and not responding

Hi,My Oculus 2 Link app is glitching and not responding.When I connect to my PC after clicking on "Link" the view start to glich and not responding at all, and I can see only the front area of the 360. the bach is glitched with black\grey statics.Whe...

Quest 2 seriously deteriorating after only 1 1/2 years

recently, my amazing Quest 2 has suffered some serious afflictions to it’s functions and I am very distressed, disappointed and frankly irritated. After only one and a half years of owning it, this product has begun to fall apart. guardian cannot sus...

Ravenval0 by Honored Guest
  • 573 Views
  • 1 replies
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Quest 2 lost orientation and tracking

I have my quest 2 for just a month, recently I found it frequently relocate or reorient the environment itself and loses tracking at the same time. it mostly occurred when I tilt my head upward or sideway. Like playing beat saber, it reorient itself ...

Resolved! Left Controller will not turn on, nor track.

Hey all, I’m sure these types of posts gets tossed around a bunch, but this problem has become something much more difficult for me to fix. Like a lot of other help posts, the lights (specifically on my left touch controller) won’t turn on, and neith...

Airlink unable to connect to PC

Hi so I tried starting up Airlink for the first time since it got out of beta, (it used to work fine when in beta), but it just didn't want to connect. When starting up airlink I can see my pc in the devices list, and I can click on pair. But after t...

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Quest 2 casting still not working

I have seen the posts from a couple months ago, someone said it was being worked on, but the casting feature on the quest 2 STILL does not work via the oculus app on mobile or with chromecast. All devices are on the same network and in the same room ...

notCav by Honored Guest
  • 983 Views
  • 1 replies
  • 3 kudos

Quest 2 In-game Movement is Incredibly Buggy

I just got my Quest 2 for Christmas and ever since I started using it, the movement in all games as been extremely buggy. Whenever I try to move in games such as Onward and Pavlov, the games act as if I hit a wall and just stops or moves in stutters....

Quest 2 has static lines

I recently encountered an issue when playing walkabout minigolf through steamvr where it looks like there are small vertical lines popping up for a split second. The normal menus work fine, but when I look specifically at the grass in the game, there...

My quest two controller is broken

My right quest two controller has a break along the tracking ring close to the trigger, it broke after I dropped it on a tile floor and I was wonder how to get a replacement if I can

s1gma1 by Honored Guest
  • 586 Views
  • 2 replies
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Refund

Returned Drunkn Bar Fight and it has not sent me my money after being approved for over 2 weeks now. Confused as to what to do or if its in store credit.

Cable link terrible lag

I’ve been trying to resolve this for months now, to clarify I’ve never had an issue with oculus cable link before then one day it completed busted. Terrible lag as down to 10FPS Annoying screen tearing every few seconds. And incredibly high latency, ...

Headset loses airlink Pairing

Hey everyoneFor some Reason one of my Headsets (2 in Total) loses the connection to my Computer via Airlink as soon as i quit it once or leave the headset fall into standby making it disconnect from it. In the Oculus app my Device loses the Controlle...

Can´t see the updates on service/support request

Via. support (Få support | Meta Store (facebook.com)We submitted a case, and then get an email notification that support #, is updated, but no link to the update, and upon writing back to support with question: "Where do we see the support update? " ...

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