Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...
Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.
Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...
As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Hello Oculus Community, So, I'm trying to log into my Oculus App.I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my a...
Two months ago I reached out to Meta Support to see what sort of options would be available in case my controllers broke, knowing that the original touch controllers are no longer sold. To my surprise, I was offered an RMA for both controllers, which...
My Quest 2 no longer is able to accurately set the floor level at all. In Guardian, it prompts the user to touch the floor to set the floor level. I bend down to touch the floor, and as I stand back up, the floor rises with me. I have done numerous f...
Hello all, I recently got a brand new Oculus Quest via RMA, and I'm in the process of updating it. However, I'm having some issues trying to pair the new Headset with the app. I have the Oculus Quest 1 (or the OG quest). When I try to setup the heads...
The last time I used Oculus was August 27th. After it was prompted that the app needed to be updated, I did the update, and then the rift s couldn't start anymore, it kept stuck at the 3 dots startup screen. I followed the official and others' tips,a...
I ordered an Oculus Quest 2, and it's been 5 days but it STILL hasn't been shipped.I contacted support 4 times and they told me to contact them the next day if I still didn't receive my tracking information. They also told me, and I quote "Note that ...
I earlier today tried to install a game using the oculus app on my phone to my quest 2, After I pressed install it said it was queued. After a bit of waiting and it not changing I decided to press it again and it then said, “Headset offline, this wil...
Hi I recently bought 2 VRs (Quest 2) and everytime I plug them into the USB 3.1 AND 3.0 I have on my Laptop it opens windows Media Player and will not connect to the app (no matter the airlink/chord). Here are my specs:Processor Intel(R) Core(TM) i7-...
Hello all, Summary Oculus Quest 2 is unable to pair with PC via Cable or Air Link (Infinite loading DOTS) Details I try to air connect Quest 2 to my desktop PC. The PC appears there correctly but when highlight it then select the PAIR button, it does...
Conclusion:The black screen problem might be caused by a third-party facial interface that isn't compatible with the quest 2 sensor. As a result, the device falsely detects that you have removed the headset. Therefore, the headset went into power sav...
Hey all, I'm having issues pairing my original Oculus Quest to the Mobile app. When doing the first-time setup, it tries to pair and then just says "unable to connect to your headset." Not sure why, already tried troubleshooting it and no dice. So wh...
My device has been with Oculus for 3 months now, due to a failure in the proximity sensor which was preventing the device from waking up when putting the headset on. I have had over 20 emails to support and they give no information at all, but assure...
Hi,My Oculus 2 Link app is glitching and not responding.When I connect to my PC after clicking on "Link" the view start to glich and not responding at all, and I can see only the front area of the 360. the bach is glitched with black\grey statics.Whe...
@MetaQuestSupport Hello! My Meta Quest 2 shutdown itself (not device sleep, it is forcing turn off completely) for 2 consecutive times after I using and running the AltSpace application, even have the battery power and after first-ever impact drop. T...
I can exchange them it only always comes this message: This product may be connected to another Facebook account. Verify this product by logging in to the corresponding Facebook account. although I am online with my main Account
recently, my amazing Quest 2 has suffered some serious afflictions to it’s functions and I am very distressed, disappointed and frankly irritated. After only one and a half years of owning it, this product has begun to fall apart. guardian cannot sus...
I have my quest 2 for just a month, recently I found it frequently relocate or reorient the environment itself and loses tracking at the same time. it mostly occurred when I tilt my head upward or sideway. Like playing beat saber, it reorient itself ...
Hey all, I’m sure these types of posts gets tossed around a bunch, but this problem has become something much more difficult for me to fix. Like a lot of other help posts, the lights (specifically on my left touch controller) won’t turn on, and neith...
Hi so I tried starting up Airlink for the first time since it got out of beta, (it used to work fine when in beta), but it just didn't want to connect. When starting up airlink I can see my pc in the devices list, and I can click on pair. But after t...
I have seen the posts from a couple months ago, someone said it was being worked on, but the casting feature on the quest 2 STILL does not work via the oculus app on mobile or with chromecast. All devices are on the same network and in the same room ...
I just got my Quest 2 for Christmas and ever since I started using it, the movement in all games as been extremely buggy. Whenever I try to move in games such as Onward and Pavlov, the games act as if I hit a wall and just stops or moves in stutters....
I recently encountered an issue when playing walkabout minigolf through steamvr where it looks like there are small vertical lines popping up for a split second. The normal menus work fine, but when I look specifically at the grass in the game, there...
My right quest two controller has a break along the tracking ring close to the trigger, it broke after I dropped it on a tile floor and I was wonder how to get a replacement if I can
Returned Drunkn Bar Fight and it has not sent me my money after being approved for over 2 weeks now. Confused as to what to do or if its in store credit.
I’ve been trying to resolve this for months now, to clarify I’ve never had an issue with oculus cable link before then one day it completed busted. Terrible lag as down to 10FPS Annoying screen tearing every few seconds. And incredibly high latency, ...
Hey everyoneFor some Reason one of my Headsets (2 in Total) loses the connection to my Computer via Airlink as soon as i quit it once or leave the headset fall into standby making it disconnect from it. In the Oculus app my Device loses the Controlle...
Via. support (Få support | Meta Store (facebook.com)We submitted a case, and then get an email notification that support #, is updated, but no link to the update, and upon writing back to support with question: "Where do we see the support update? " ...
13 days ago I sent in my left rift s controller to get it fixed, and just recently 3 days ago a support team said they would look into it and as of today have nothing to tell me, its been 2 weeks since this all started
So as most people already know, 3050 mobile variants are not "recommended" by Oculus due to "low memory and computing power". Yet 1650 super with 4gb VRAM is supported and has similar performance. Source: https://gpu.userbenchmark.com/Compare/Nvidia-...
A year and a half ago (Christmas of 2020) I got 2 Quest 2 headsets from my fiance. At that time (and based on the research I completed at the time), each headset had to be linked to their own Facebook account even though both headsets were "mine." So...