Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 54927 Views
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

STUCK ON PAIRING SCREEN TRACKING NOT WORKING

Just received my quest 2 yesterday, and I'm stuck on the pairing screen. The app shows that the Oculus and both controllers are connected, but in the Oculus, the middle dot is stuck and it cannot detect the tracking controllers. I've restarted it num...

Oculus link weird tacking issue

There's a weird issue I'm experiencing on my quest 2 link which can be seen in the video below. I'm not sure what exactly to call it but I'd guess it's tracking related. Settings are pretty much all default, 120hz is turned on for the quest 2 itself ...

Multiple problems with my headset and controllers

About a month or two ago I had some controller drift that I fixed, I stopped using my Quest for about a month, and I come back to find out that the controller drift is worse than ever, the tracking turns off about every five seconds and turns on in 1...

"Tracking lost" suddenly very often on 2 headsets

I have access to 2 Quest2s. After some update they tracking has become significantly bad on both! Both headsets are used in a corporate environment in a gentle way for development work and both are overnight almost unuseable. This is in an environmen...

Quest 2 just updated, now audio and controller...

My quest 2 just got updated to the latest public version of the software. I now have the meta logo on boot. I'm having 2 pretty major issues and I'm hoping someone has some info that can help. First I'm no longer getting any audio and the audio worke...

d0x360 by Level 4
  • 611 Views
  • 1 replies
  • 0 kudos

Resolved! Quest 2 tracking and updating issue

Each time I start it since plugging it in and updating, it says tracking lost (even when in optimal conditions where it has previously worked no issue since I got it). It tracks for a few seconds then glitches out and says tracking lost again. Furthe...

Vartexy by Level 2
  • 330 Views
  • 3 replies
  • 0 kudos

After V38 update: Lost tracking when I look to my right.

Ever since I've updated to V38 I keep getting the lost tracking error while playing my flight sim. - Meta Quest 2 V38- Stationary (siting at a desk)- PCVR (Oculus windows app V38)- DCS flight sim- Oculus link cable- Ample lighting (never had a proble...

Resolved! Strange tracking issue. Makes headset unusable.

After not playing for a month or so, I updated the headset and here are the complications that have shown up. -The touch controllers float in a single position. They rotate in a fixed position but to not move in space. Sort of like the controllers ar...

Unable to track after oculus fell.

My little sister had a Quest 2 for a couple of weeks now, and we had guests over and one of our guests had used it and while playing, it fell off of the head and landed on the face (where the cameras are near) and when they left, she tried to use it ...

yo.opp by Level 2
  • 1212 Views
  • 2 replies
  • 0 kudos

Rift CV1 tracking haywire first use

Here is video filmed through the headset: https://easyupload.io/x1okrzThe tracking is jumping around like crazy. Only when I completely still, the jumping sometimes stop, but then it still drifts away in a few seconds. Interestingly, during the "gree...

maerf by Level 2
  • 337 Views
  • 1 replies
  • 0 kudos

Quest 2 Guardian and tracking issues came back after v32

For a while I was having the seemingly common problem with the Quest 2 guardian where, when setting the floor, it moves up with you as you stand up and the guardian itself moves around as well, basically rendering the guardian unusable. Furthermore, ...

Labels