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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 won't cinnect to home wifi

I suddenly can't connect my Quest 2 to my home wifi. I can connect it to other wifi with weaker signals, but not the home wifi with good signal. It just says 'Connected, no internet' when I try. I also tried reinstalling my oculus app and factory res...

Quest 2 Boot Loop

Boots to initial setup, input WiFi, watch intro video, update screen appears and then the device pops up a restart window and counts down from 10 to 1.-Purchased yesterday and exchanged today, same issue on both.-Manually shutdown.-Allowed battery to...

Saiule by Level 2
  • 546 Views
  • 2 replies
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Quest 2 seriously deteriorating after only 1 1/2 years

recently, my amazing Quest 2 has suffered some serious afflictions to it’s functions and I am very distressed, disappointed and frankly irritated. After only one and a half years of owning it, this product has begun to fall apart. guardian cannot sus...

Unlock pattern

Why is it asking for an unlock pattern on saved browser passwords? Of course it's not accepting it. My phone says taking off the unlock pattern is not allowed on the headset. Am I going to have to go through a factory reset?Edit. I was able to remove...

Rift S Connection Issues

I'm having issues with my Rift S' Connection. I was using it on my former PC which was VR ready, but close to minimum specs. Worked ok, had a few issues.Upgraded to new PC with a 3060-ti and am having nothing but issues. I have unplugged/plugged. Fre...

Tsarkz by Level 2
  • 386 Views
  • 1 replies
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Controllers not clicking

When I put on my oculus quest 2 headset it takes my to the guardian screen and usually I would press continue to use the oculus, but this time my controllers when putting on the headset decided that they wouldn't work. When I hover the "cursor" with ...

Hobbo_o by Level 2
  • 463 Views
  • 3 replies
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Will a dedicated router help airlink stuttering?

I've been having trouble with airlink recently. Every time I play any game, but most notably beatsaber, I get these stutters and freezes that can last up to 1 or 2 seconds. The stutters happen at least once a minute and, even if it isn't truly unplay...

Black screens on Rift S - I heed help

Hi there, I've had my rift S for many years and haven't changed my configuration at all besides software updates. My Rift S has stopped working, not sure why... It has a black (no light) display, but the oculus software and my GPU still seem to be re...

Rift S showing as "No audio" ... Except it does

Hello,for the past month or so whenever I use my Rift S it shows up in oculus app / oculus's dash as having "no audio". However it does have audio and it's working just fine. I can set the audio volume using windows's mixer with no problems whatsoeve...

Aryetis by Level 2
  • 382 Views
  • 2 replies
  • 0 kudos
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