To request a return, you need to first contact with an Oculus rep (which was surprising if you compare this to how you do returns from other online providers). I initially was going to do a replacement but changed my mind after seeing how slow the wh...

Unfortunately their support team is extremely slow to respond. It took me 11+ days to get a return label. I had to follow-up 4 times to get there. They did apologize for the delay and said they are having a higher than expected contact volume. I'm as...