My device has been with Oculus for 3 months now, due to a failure in the
proximity sensor which was preventing the device from waking up when
putting the headset on. I have had over 20 emails to support and they
give no information at all, but assure...
Same to be honest, I have been meaning to take it up with consumer
rights/small claim court, which I will do next.I have filled out that
link you have sent, hopefully it spotlights how terrible their support
is and can deter people from using it.
Still stuck in RMA land, 6 months now, no effort from support to resolve
the issue and generic copy/paste responses. Literally feel like it's
been stolen from me.
Exact same issue here, 3 months have gone by since they received my
Quest, it was a simple proximity sensor failure, should be quick to
replace, but I keep getting these generic support replies (over 20
emails) with absolutely no information on where...
