You aren't alone in this. Having dealt with Oculus/Meta with my Quest 1
and 2, I bought my quest 3 via Amazon. When it comes to replacing a
defective headset they are the worst company I have ever dealt with.
Persist with them. It took me between 3 t...
There are 2 different things being done. One is software and user
knowledge. The other is hardware. I’ve had two so far that have failed.
I am intimately acquainted with their process. Software/knowledge issues
are pretty good considering it’s newish...
You aren't wrong. The only issue (beyond their complete lack of customer
service) is that the UK has nobody to deal with this unless you were
smart enough not to buy it directly from Oculus. I've looked. Oculus is
registered in Ireland. Meta UK will ...
They are legally required to stock replacement parts for warranty. If
they can't replace the part, they are obligated to replace the unit. All
of this within a reasonable amount of time. They are waiting for you to
give up.
