Hello everyone,I’m reaching out to the community after running into a
wall with Meta’s customer service regarding my Quest 2. The saga began
in early December when a gyroscope failure led to a physical injury.
Meta agreed to replace the unit, but wha...
Unfortunately I have not heard from the Meta store support team since
early morning on the 10th, despite my having sent 2 emails wherein I
told them it was urgent. The level of service was so incredibly poor in
the early morning reply I received on t...
Yet another day passed - after weeks of having agents who are front line
email, next level of service, and WhatsApp chat say they would assist
yet it is now day 62 and I do not have the working replacement quest 2
after returning my quest 2 via ups w...
Is there an issue with Oculus Support when it comes to making
communications commitments on this issue and then not following up - not
following up, that is, since week 1 of the v35 rollout and not following
up since. Not only have I had issues on pe...
Unfortunately, with the same issue (and very excited to see a possible
solution for me and those in our extensive twitter throated) this did
not resolve the issue. I still have no cube /. no mixed reality option.
I tried in Gravity Sketch, Beat Saber...
This is an incredibly frustrating issue because so many people are
experiencing it. On Twitter, @oculus.support is telling users that the
feature is 100% rolled out to everyone and so there should be no reason
that the cube icon (for mixed reality) i...