I just got refurbished in mail today. Guess mine couldn’t be repaired but not too bad on exchange time! I saw so many say they had issues with them not getting theirs back but customer support was very fast for me. Hope you can get volume back soon! ...

Update they are sending me a replacement . I’ll let you know when I receive it. I got the tracking number for it via ups but still waiting on it to update with movement. You may have to contact support and have them send you a return label and do sam...

They Sent email to me yesterday that’s they are sending a replacement free of charge, along with the tracking number. Now I’m just waiting for tracker information to update through ups. I’ll let ya know when it arrives. I didn’t send controllers beca...

I have same issue. Just returned it to support and they received it today. Said it could take up to 14 days to get it back IF it is a warranty issue. If not, I’m SOL

Having same issue! Finally support sent me prepaid shipping label and I had to send it back. They received it today. Says it can take 1-3 business days to get back with status and then 8-12 for replacement to reach me. I dunno. I just know I tried to...