So 2 more weeks have passed and no response. This has been going on
since at least February. Meta has absolutely no customer support!
Original request (6773154) which at some point got changed or combined
into (7190441)
Been dealing with customer support for months now because Meta lost the
controller I sent in for replacement. After 2 months of back and fourth
I broke down and bought a replacement. They had no problem taking my
money and sending me that one, but bo...
I have been having the same problem since Christmas. I’m unable to add
my credit card information to make purchases. I have contacted customer
support numerous times and keep repeating the same troubleshooting
steps. I was told back in January that m...
So it has now been 27 days since I first reported my issue of purchasing
games from the Oculus store. Oculus still hasn’t fixed the problem or
respond in any meaningful way. I just get the same generic email that
says that a dedicated team is working...
So I still can’t purchase games it has been 3 weeks with no hint of a
solution in sight. I finally got a message and it said that I need to
have “extended patience.” My question is how much “extended patience” do
I need? A full month, 2 months, 6 mon...
Private messages do no good. I just get told to wait for emails that
either never come or take months to get and by that time Meta says that
it has been to long and there’s nothing they can do. Again the customer
support is none existent.
So I got an email saying that I need to “accept as solution”. Well if
Meta would actually provide a solution maybe I would, but still nothing
but more run around from this nightmare of a so called customer support.
This has been going on since at least February. We are well beyond “as
quickly as possible”. But I know better than to think Meta is actually
going to respond or resolve the issue. Your company never has in the
past.
So I guess I’ll just expect the same treatment on here as I get through
email. Complete garbage customer support. I don’t know why I expected
anything different!
