I don't know how much you know and I don't know what your device or how it differs from a Quest 2. The error message will be the same when the Amazon player won't load in an android environment and on the Quest, the relevant folders are hidden. You n...

Hmmm. I was working the same error message on the Oculus Quest 2, but the principle should be the same. I think I had corrupt files in the hidden folder, but it was enough to delete the app data, then as an additional step delete the app and then rei...

Hi - Thanks for this. Do you mean enable view of hidden files viewed on a PC connection? Most non-techie people will find it easier to delete all the data files from within the Oculus interface since the problem usually arises because of a corrupt ca...

I had this on an Oculus Quest 2 yesterday. It's easily solved by deleting the Data rather than uninstalling the app. I did both - deleting the data first, then reinstalling. This means re-inputting login data of course. The route to Amazon Prime VR d...