I also reached out to the link providedI was asked to give as much information as possible and had a few replys and this was the final reply.... no mention of sending my head set to them. Not much info other than they are aware of this problem Hello ...

Also having this issue.. my friends went about a week ago and i couldnt hear him when he pressed record and over the weekend my oculas must have updated because he cant hear me anymore when i press record! Super annoying as we play the jump scare gam...