Right side adjustment is stuck solid. The left side works. I see others
have the same issue. Some are saying they used a thin ruler and pried it
to work. I tried that but felt like is was going to break so I stopped.
Spring loaded button on left work...
Just a heads up here, some people have said fiddling with their headset
facial interface solved the problem - assuming you haven’t already done
this. Best of luck either way in how you get it worked out.
Hi,Go to the support page, it can be a little confusing as they don’t
have a section for parts per say, you have to choose an arbitrary
problem, which will bring you to a screen where you can explain what’s
actually wrong. I chose “Display Pixels” yo...
They also said that to me. I replied and explained that I would be glad
to send the defective facial interface back for examination but want to
keep the device I have, I’m paraphrasing here. A different CS rep wrote
back (each time) and said they wer...