HiYesterday I posted about how my post about customer service was
censored
https://communityforums.atmeta.com/t5/Get-Help/Support-chat-how-to-discuss-communications/m-p/1021470/emcs_t/S2h8ZW1haWx8bWVudGlvbl9zdWJzY3JpcHRpb258TENZN1dEMzVINklTWFZ8MTAyMT...
HiSo, I had a frustrating week trying to get my Oculus account set up.
Specifically, Meta refused to recognise my (very common) Australian
email domain, and I was extremely reluctant to set up a second personal
email account, just to make up for the ...
Meta staff are obviously happy to turn a blind eye to such basic
failures of customer service. This is weird and wrong. Apart from the
issues I noted above, subsidising poor customer service must hurt Meta
as well.
Well @ThyRuinedKing @TheAntiSocializer this was disappointing. I had a
brief private correspondence with some person(s) @MetaQuestSupport who
couldn't sign their emails. The upshot is, they won't contact the
supervisor of the person with whom I had t...
@MetaQuestSupport thanks for the private messageIt should be noted that
my note was 100% about the customer service experience (which is part of
what we pay for), not the technical issue. So, it's weird and
disappointing to get a note from you which ...