Hi support here are the answers to your question 1. the headset worked perfectly two days before I posted. 2. the headset has not been dropped..3. to do the factory reset I pushed and hold the power button and selected the factory reset option in th...

I have exactly the same issue.. when I start the headset I first get the logo followed by a chip with a green bar below next I get the logo spinning for awhile then the logo becomes turning but screen goes black between each turn…I have tried both fa...