Well I have the exact same screen shot. Now this is the last thing they
said: "Thank you for providing us with all of the details requested,
greatly appreciated.What I will do for you now is have your ticket
escalated to our specialists team for furt...
I'm having the exact same problem right now and I've been e-mailing back
and forth with support. Now they just ask to "It will help our engineers
greatly if you could also file a bug report directly in the headset,
mentioning any install or download ...
