Well I guess the only solution to this very common issue is to get a replacement and then make sure to cross your fingers and toes and hope that your refurbished replacement doesn’t suffer the same fate! I have seen some folks who are on their third ...

I’m glad you were able to fix the issue I was not so lucky… After deleting my headset from my account and performing a factory reset, I am unable to access the pairing/unpairing section on phone app since my headset is not connecting to the app anymo...