User Activity

So I just received my refurbished Quest 3 today. And I'm having a terrible sound coming out of the left speaker. Almost sounds like it's blown. I tried factory resetting it. Different firmware. Nothings changed it. My other unit sounded great.
I've been having the issue completing purchases. The whole " suspicious activity" error is happening and ive reached out multiple times over the past week with no success. This "specialist team" stuff is a joke.