I am trying to convert my sons meta account for his Meta Quest 2 to be
in line with his age. It suspended his account and I now cannot get any
further and he cannot use his device. I raised a support request 2 weeks
ago but they have not resolved the...
Maybe something was done to my account prior to doing the above
solution. I was in a similar position, it took around 2 weeks to finally
get a response that helped. Prior to that you are in the Meta support
holding pattern. If it helps, I did get a s...
These were the steps provided to me. steps 5 and 6 were different for me
and I had to go through a number of steps and provide a credit card as
proof of age. Also, the defaulted email address on one step had my
childs email address as the parent addr...
I have lost count of how many times I have been asked to provide this
information, the case number is 06846662 and all the information needed
should be found there.
