After six months of trying to get someone to actually work with me on
fixing my son's account they deleted it due to the amount of time passed
without completing the age verification process. The same process I have
been trying to navigate with them ...
If anyone is considering buying any product from Meta (read: Facebook)
such as the Oculus VR DON'T DO IT.I have never had such poor support
from any company. They will not speak to you directly and will just
refer you to their website (with dead link...
We have 2 Oculus headsets. I recently set one of the account to a child
account for my son. I was promptly locked out with the website asking me
to upload an ID. The problem is that the link for uploading an ID has
been broken for months. I have put ...
Sorry to hear that Tammy. They have definitely taken the gold medal for
the worst of the worst service in possibly any industry. You honestly
have to work hard to be that bad.
Exact same experience. Age verification, broken link, no help, 6 months,
deleted account, broken hearted 10 year old.I would take time off work
to join any action that gives this company what it deserves. Support
will of course respond to this asking...
Better luck than I had. After 6 months of trying to get my son's account
unlocked they deleted it (too much time taken for age verification which
they simply would not help me do inside of their broken system). Worst
company I have ever interacted wi...
Today I was informed my son is going to lose his account because no one
at Meta will take the initiative and responsibility to fix this problem.
I am going to say this one last time. Your process for providing the age
verification is broken. I need s...
