I haven't heard a peep now for over 2 weeks. I was given a credit which was nice but ive not heard anything else. This issue is still ongoing. My child is now just using my own (adult & unrestricted) account to play his games (supervised). We've give...

Thanks I had an email this morning and interestingly a call resolved message (it's not). I've responded as I was getting asked to try the same thing and verify my son's account. The issue is I cannot see the account anymore in family center. I get an...

So I've finally heard from support and they've asked me for all the same details again! Why should I need to provide my account details and screenshots etc again.It's like I'm back at the beginning of the call. I chased it with a response and obliged...

Hi thanks I appreciate your response but setting him up with a new email account just to play his occulus shouldn't be the answer here. Metas whole process around this is broken. Meta needs to sort it out, not place it back on the customer...what sor...

So it's now been 6 weeks+ since my child has been able to use his occulus. After posting here I got responses regularly asking me to try different things. Nothing has worked and I haven't heard from anyone since 12th sept (it's now 18th). Iv been tol...