My original (purchased Oct 24) Quest 3 failed with one eyepiece not
working at all. Returned for replacement.1st replacement (refurbished)
headset arrived. Waited for the prompt to pair controllers and as soon
as I pressed the two buttons on the left...
Hi - so happy I could help out Feels like it could've avoided a whole
back/forwards with replacements.When I tried to explain this on the
support chat with Meta they really didn't get it. I love the device, but
the support from Meta is almost as bi...
I had the same issue - in that they wouldn't accept both items together.
My suspicion is that sending the controllers back would probably work.
You would hope that they would have checked the controllers they have in
stock against the firmware versio...
Hi Jack,It might be possible that sending back your controllers (and
headset) will solve the problem. I think that there is an interim
controller firmware that is causing this issue - so it may not be that
prevalent.Are you getting the failure to con...
Okay, after 1 hour wasted on 'Whatsapp' I solved this problem
myself.Meta update tool would not work (as described above).I was
convinced this is a compatibility issue with controller / headset
firmware. As I proved the controllers work with a headse...
Tried connecting using the Meta Update Tool on both a Windows PC and a
Macbook Pro. Connection established at the 'Connect Device' stage, next
stage - 'Update Software' gives message 'Your device is not
supported'.Triple checked on both PC and Mac th...
