I've been trying to help my sister to get her meta horizon parental
account back. Her account got locked as she did not manage to prove that
she is older than 13 years. All her debit cards are instantly rejected
when providing them at auth.meta.com. ...
Hello @MetaQuestSupport My sisters account has finally been
unlocked!However, we are facing issues with verifying her as a parent to
my nephew's account. I have sent another e-mail response to
support@store.metamail.com. As some of my last e-mails di...
Now we got an email where the support wants to close the support ticket.
As they have provided a "solution": Use the method of verification that
you have reported issues with. This is outrageous!If someone from Meta
sees this, the ticket number is Ca...
I have the exact same issue with my sisters account. Providing a Photo
ID also gets rejected. Emailing support@store.metamail.com does not help
as they bounce you around different agents and stops responding after
proposing to login at "auth.meta.com...