I need help! I don't know what else to do at this point. Meta Support is supposed to send me a replacement headset. A month has passed and still nothing. How can I escalate this issue? I have been in contact with support for a month. They keep saying...

My Quest 2 got bricked due to the late December update. Meta offered to exchange my bricked Quest 2. I immediately sent a package via FedEx and shortly thereafter received a notification that my exchange was approved. However, there has been no progr...