...since Oculus support received my headset for a warranty replacement,
that stated a 3 day turn around. Still not received any information.
Rather than a reply that says, "soon" or "Thanks for your patience" Can
I have a replacement unit please? Tic...
Hi Ticket - 3575945 Over 8 weeks Oculus have had my faulty headset
without a replacement shipped. Rather than a "Thanks for your
patience""Someone will contact you soon""We are doing everything
possible" Could we have some action in the next 24 hours...
I returned my device under an official RMA over two weeks ago. It was
received and confirmed received 12 days ago now. The email that
confirmed that said a replacement would be issues within 2-3 working
days. When it wasn't I spoke to support who sai...
The problem is BBB is not available in the UK, and as the UK is stupidly
not part of the EU anymore, that protection is gone. We do have resolver
but Meta/Oculus do not participate in it. If you are in the UK you are
stuffed. In comparason, and Oculu...
Ahh you've only had the 2-5 days so far. Keep at them, you will get the
"24 hours" and then a few weeks later the "This has been escalated to
our highest team". Throw in a few "We are doing everything in our power
to get a replacement to you" and you...
You say they have had it since the 6th Jan? Can you please confirm which
year?If you are talking 2022, you will have to come back in a couple of
months.
If your happy waiting 3 months for a warranty replacement, then that's
great. Good for you. If you want to make a difference and help others
following you in the process, you have to raise awareness of the issues
to people higher in the organisation.
This is such a poor reply and you do the exact opposite. 3 months with
the standard copy and paste replies for a warranty replacement/repair is
terrible. Especially if they promise a 3 day turn around. You SHOULD
update your original ticket daily, an...
