Sounds to me like they want to make easy money with your issue. All they
are going to do is file a warranty claim with or whom they got it from
and charge you money for that and sent in your device for a RMA with the
help of their buyer in one (proba...
Try:https://www.meta.com/de-de/help/support/ you have to dig through the
support page to get to the chat by opening a claim though their options.
There is no direct link
Where do you live ? Mine had a DHL Express label and they are addressed
to a Czech destination. Best way is to chat with an agent and stay
online with him/her until you get it sorted out.
Meta started pushing V64 officially in case you missed the news.It’s
strange that 64 is still PTC but official through the general update
though they are still working on a fix for this issue.
https://www.meta.com/de-de/blog/quest/meta-quest-v64-upda...
