User Activity

Hi, I had ordered the elite strap with battery pack but as it is under review due to complaints from breakage my order has been put on hold. I'm reaching out to the community for third party alternatives as my gaming time is too short with the intern...
I uploaded some videos to watch on my quest 2...after a while I went to my media on channels and this message crash the device "android process media keeps stopping", how do I clear the cache or do I have to do a factory reset?
I copied over various video files, all MKV, and they play but there's no audio!!Help