whenever i go to verification, upload my id, and press submit, most of the time it just pauses for a few seconds and goes back to the first menu that says your account information and the continue button, but the entire screen is darkened and you can...

So I got a game on my Oculus Quest from my phone, and it won’t show on my Oculus Quest. It says my Quest is offline, but my Wi-Fi is working fine. It was already paid for, and I’ve checked if it’s compatible. (It is :v) Please help.