I made a big mistake and tried to use the support rather than returning
my headset and simply buying a new one after it died 3 weeks after I got
it. It has been 1.5 weeks and I dont even have a shipping label yet.
They are "looking into it".... They ...
chichung.tsang said: So I'm having some issues with my quest and long
story short oculus was going to have me send it back and I provided some
details they asked for.I got a reply:Hey,Thank you for the information
you've provided.We will look further...
AGREED - SUPPORT QUALITY AND RESPONSE SUCKSWARNING: If they are slow DO
NOT REPLY TO YOUR OWN TICKETS. This "resets the counter" which drops you
to the bottom of the queue.My right controller died in under a month and
rather than returning/repurchasi...
Tip: Dont reply to your own ticket when they are being slow. The support
rep just told me this resets the counter. I am now told it will be 6
business days unil i get a reply a full week after providing everything
for my label. I am now expecting up ...
I'm having similar challenges. My quest controller died after less than
a month (no physical contact with anything just from beat sabre like
movement). They collected all my info and haven't sent me my label for
returning it yet (1week ago). Covid is...
