Locked out of account due to lost 2FA - recovery ONLY asks for 2FA Code
Hi everyone, I really need help. I recently reset my phone and lost access to the authentication app that was linked to my Facebook 2FA. Now I’m completely locked out of my account. Unfortunately,I didn’t save any backup codes, and Facebook only asks for the 2FA code when I try to log in, no other recovery option appears. My Facebook account still shows up in my Meta Account Center, but I can’t access it. I have the email and password.I can enter them, but I’m completely stuck at the step that asks for the authentication code. This account is really important to me, and I’m getting desperate. I’ve tried everything, support forms, help pages, recovery links. I couldn’t submit a ticket through the support website too, and live chat hasn’t helped either. Nothing works. Please, if anyone from the Meta team sees this, I would really appreciate if someone could help or guide me to the right place to recover my account. Thank you so much in advance! MetaStoreHelp
I can't get in my account due to 2fa authenticator
I have an account that was made soley for the meta quest. I am logged into my meta quest, but I can log into that account on my phone or pc because of 2fa. I don't know how to contact anyone other than this. I was wondering if there was some way to disable 2fa with support? Please any help would be appreciated.I lost my developer account and can't verify again.
As subject, I lost my developer account and can't verify again. Once I logout from app Meta Quest, I found that I lost my developer account when I login. I tried to setup two-factor authentication but I can't recieve SMS although waited for few minutes. Even I tried different phone number. Can anyone help me but I wouldn't like to add credit card. Thanks a lot!!I'm not receiving the sms confirmation code from Meta Quest developers
Hi, I'm trying to create a developer account but I don't receive the SMS confirmation code. I have tired with two different telephone numbers (both form Spain). I have also tried from different computers and devices but no luck. I can't create my developer account. Any help, please? Thanks, Sonia
Cannot access 2FA
Hi. I recently had to reset my phone and lost my access to my Authenticator app which could generate codes to log into Meta. Now when I try to log in at auth.meta.com I am asked to input the code from my authenticator app. which I no longer have. I urgently need to fix this issue but, like many people, there are some extremely frustrating roadblocks, namely: • In order to even email you on this forum I've had to set up ANOTHER Meta account. See my username? That's simply because you can only email support if you're logged in, which I can't do because... well you get the picture. I hope you can see how frustrating that is. • Beyond this forum there is simply no information whatsoever about how to reinstate a lost 2FA account. I saved some 8 digit reset codes when I set it up, but there are no instructions on these mysterious codes, where to input them, or what to do with them. • Any suggestions to "visit support" end up in a round-robin of frustration with no actual information or way to contact anyone. Every endpoint of your support pages ends up at a single web form, which, when dutifully filled, out, gets an (albeit polite) email from "Meta Store support" saying "As much as we're delighted to help you regarding your concern, we are only limited to assisting with issues related to Meta Quest products and services. One alternative that we could give you is to directly go to the developer. You may click here to visit their website." That takes you to.. wait for it... developer.oculus.com which has lots of pages of "Known Issues", "FAQ", and "Documents" but no way of actually contacting anybody, and no information about this issue. • I simply cannot be the only person experiencing this, and you simply cannot be an 870 billion dollar company and not have figured this out. I work in innovation at a very large company and we have hundred of Meta Quest devices, with millions of dollars spend on development of Meta products. And yet by simply losing a phone everything has come to a griding halt. So PLEASE, send me a Direct Message through this forum OR explain how I can reset my Authenticator app using the mysterious 8 digit codes that I faithfully saved to my hard drive. Thank you
Can't verify Oculus Developer Account via 2FA Phone number
Hello, I am incredibly frustrated. For the past two days, I have been unable to verify my phone number with 2FA in order to gain access to "create an organization" so I can enable dev mode on my Quest 2. My phone number has been entered correctly, the problem is with Meta not sending me a text message with the 6 digit code needed to verify. I have scoured the internet and seen other posts with the same problem, yet no solution or acknowledgment. Due to this inability to verify, I cannot develop content for the platform, and will be left with no choice but to abandon Meta and purchase a competitor headset. I reached out to the general quest support (As there is no "Contact us" on the developer support webpage), and after a lengthy session they simply redirected me back here. Please help, as I would like to support the Quest 2 and develop on this platform.
