Urgent: Meta Quest hardware inaccessible - Account disabled after security breach
Hello, I am writing this post because my sister-in-law is currently unable to use her Meta Quest headset, which has become a "paperweight" due to an unfair account ban. Her account was compromised by a malicious third party (hacked) who posted unauthorized ads. We have already tried the standard appeal process, but it was rejected by an automated system without any human review of the evidence. This is not just a social media issue; it is a hardware accessibility issue. She has purchased games and software that are now inaccessible. We are looking for a manual review from the specialized team to verify the suspicious login activity and restore her access to her Meta Quest device. Device: Meta Quest 2 / 3 Account Email: [deleted] Could a moderator please help us escalate this to a human agent? Thank you.100Views0likes4CommentsForgot Email Used to login
Good Evening, My daughter got a Oculus and has forgotten the email that was used to sign into it. She has purchased a few games so we are trying to figure out how we can find what email was used. We have tried a 'Forget Password' on every email she or her mom thinks it would be and it says they are not recognized. I created a dummy account just to get into the forums. Please can someone tell us how we can find what email was used?21KViews1like32Comments