Quest 3S stuck as “Not found” — unable to verify device or contact support
I own a Meta Quest 3S that is factory reset and shows a pairing code. My account lists the device under “Devices I own” as “Not found.” on the app even though it isnt paired, but shows like it is paired. Serial number, Amazon order number, and email verification ALL fail, which blocks me from opening a support ticket or live chat on the support page. This is a backend pairing/account issue. I need a Meta support agent to manually verify ownership and remove/reset the pairing record by serial number. I am unable to contact support through the website due to verification failure.
Meta Horizon Scrolling Bug
When I try to pair my quest 2 with the meta horizon app, I'm unable to scroll down and choose quest 2 on the device pairing page. I recently factory reseted the headset. Aditionally my phone is using the same network at the headset and has Bluetooth mode on. I've un-installed and re-installed the app 3 times, tried two family members phone's (also a samsung), and tried mirroring my phone to my computer's screen. Here's my phone version incase it's relevant to the issue: Phone: Galaxy A13 (Samsung) One Ui version: 6.1 Android version: 14
can't pair Quest 3 with meta app on phone
My iPhone app says it found the headset, but the headset does not display the 5 digit code needed to complete the pairing. Instead my Quest 3 only offers the accounts that already are already set up in it. I have updated both the Quest 3 software and my iPhone Meta app, and restarted the headset twice to no effect.