Child account

4 Topics

You aren't able to create an account based on the information that you provided. Child's Account
Hi, I believe it's possible to set up a child's meta account and link it to my account with parent supervision. I've got so far as to enter his email address and name, but when I've entered his date of birth I'm getting the message: "Something went wrong You aren't able to create an account based on the information that you provided." I'm guessing it's nothing to do with age, because even when I try a different birth year I'm getting the same message. The only solution I've got at the moment is to let him play VR on my adult account - which doesn;t really seem ideal. Thanks in advance
Solved
spidermonkey81
29 days ago Place Other Troubleshooting
37KViews
4likes
65Comments
How do I change my kids age?
Hi - simple question, but how do I change my kids' age through the Family Centre? I have tried, but it keeps telling me something went wrong and to contact support, which I also can't figure out. Seems unnecessarily difficult to do really simple things.
80Tea
1 month ago Place Other Troubleshooting
94Views
0likes
5Comments
Supervised child profile creation issue
I am unable to create a child account for supervision. I had issues creating an account for "Max" and it ended up creating 3 accounts for him. I requested to have the 2 duplicate accounts deleted, but now I'm unable to create accounts for my other 2 children aged 10 and 11. How can I get this restriction removed so that they can have a profile that will allow them to play on their own Quest 3s headsets? I hope I do not have to wait 30 days for the 2 duplicate profiles for "Max" to delete before I'm able to create new ones, since the hard limit for child accounts with supervision appears to be 5 profiles. Any help would be appreciated! Thanks in advance!
CrownedOne81
3 months ago Place Other Troubleshooting
31Views
0likes
1Comment
Authentication should be required to switch to the admin account on Quest 3
I've created two supervised child accounts, I've added both accounts to our one headset (Quest 3). My account is the admin/parent supervisory account. When I go to the "switch accounts" interface, I can select either child account. But once I'm in that child account, I can just click "switch accounts" and become the other child or the admin without any prompt for passcode or any other kind of authentication. This defeats the purpose of enabling parental controls on the child accounts if they can just switch to the admin account at will. I must be missing something obvious, but I can't figure out how to keep account switching limited for the non-privileged users. I've enabled the headset passcode, but that's not the same thing. That just gives access to the headset. Once any user is admitted to the headset, they can become any of the accounts that are added to that headset including the admin. I keep reading about some kind of swipe pattern that was used on the Quest 2 but I haven't seen any menu items on Quest 3 that allude to a swipe pattern. I'm sure I'm missing something.
Solved
pugsherpa
4 months ago Place Other Troubleshooting
9.7KViews
13likes
27Comments