v81 passthrough update thoughts?
Just updated my quest 3 to v81 3 days ago. Personally, I absolutely despise the new passthrough. The "see your surroundings" is super unnecessary, and doesn't even really improve convenience. I much preferred the old passthrough. Just a double tap and I'm back in home, while in passthrough. I could walk wherever I wanted, then go back and resume with a double tap. Now? I have to have this annoying "resume" popup constantly on my screen, can't even access my menu without exiting passthrough and then pressing the menu button, then manually activating passthrough again. And when I walk out of the boundary, it now keeps pestering me with "create a new boundary here?" With no option for "no." I absolutely despise this update. I really, really want an option to just go back to v79 passthrough. And even then, the switch to passthrough and back feels so much slower. I don't want to see a pink abyss when I double tap on my headset! Old one was so much better. I regret updating so badly. Please, Meta, add an option for old passthrough. Don't force this inferior, "updated" version on us, please. sorry about the rant, just had to get it out of me. Wanted to know if anyone else shares my frustrations.
Absolutely Disgraceful!
I'll try to be brief. I recently had issues with my Quest 2 headset that I arranged with Meta to have replaced. We had extreme issues with the shipping process in the very beginning but somehow managed to work through that. Once Meta had received my headset and I had been made aware, I was told that there was a 3-5 day turn around for processing before it was shipped out. After 7 business days I had still heard nothing, so I reached out to Meta Live Chat who informed me that while yes, it had been received, nothing had been done with it so far and they weren't sure why. They couldn't give me any more than this. They opened an investigation which they assured me would take 3-5 working days to complete and I would be updated with what was happening. During that waiting period, I received emails from Meta saying that my case was their top priority etc (at ridiculous hours of the night over the weekend) but still no actual updates were given. I responded to the most recent email asking for an update and have been ignored. I have just now, on day 5, been in touch with Meta Live Chat who are, once again, telling me that there is no update, there is nothing they can do and all I can do is wait. I asked to speak to a manager and was told I would have to email... which I have done and been ignored. I asked to speak to someone in the complaints department... and was told that I had to do so here on the community forum. Funny complaints department if you ask me. I have no update, no support, no clue as to what's going on. Nothing. I feel as though I have been brushed off at every turn and am left with no headset and no options. I am furious. Actually, furious doesn't even begin to explain how I am feeling. This is an absolutely disgraceful display of competence and customer service on Meta's part. What am I meant to do here? Does anyone have any suggestions or anything helpful to add?