Meta Quest 3 Black Screen After Logo and Firmware Arrow
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.
Bricked oculus rift s
Ok i have a rift s, that worked fine and dandy perfectly for years. then suddenly after not using it for some time it stopped working. by stopped working i mean: it tracks my movement in games (when using oculusKiller, and sometimes when using the normal Meta Quest Link). only shows a black screen, or loads infinitely(3 dots). what ive done to try and fix it: restart pc reconnect cables different ports powered usb hub removing all other connected devices updating drivers complete pc wipe and reset. complete reinstall downgraded drivers and software (v24, v25, v28 all tested same result) tried oculusKiller (works better but still just shows a black screen, while still tracking movement, and playing audio) using a quest 2 with cable works (but disconnects often randomly) I dont know what is wrong and dont know how to fix whatever this is. I paid for this hardware and suddenly being unable to use it is unacceptable ALSO: i am unable to get support because the support thing says: "We couldn't find a device associated with the verification info provided. Please try again." (with a valid rift s serial number) i can also not find a different way to contact meta about this
Quest 2 App Launcher and System stuck in a bootloop on start-up
So basically I just started up my headset, it started up normally up until the passthrough appeared, every few seconds it would stop capturing and keep going in the direction the headset's tracking was going, stretching before it then begin capturing again, it then tried to boot the main launcher which failed each time, each time it failed the screen went black, still on though. I tried to see if a factory reset would fix it but no, that failed and it kept doing that thing now with the starting screen thing, it required the controllers so I grabbed those and started them, each time the screen did that going black thing the controllers disconnected and reconnected. I did try to use the online updater but it said my headset was 'unsupported'. I'm not sure what do to really, I tried to look it up but I kept getting results for different issues. I sure do hope it's just a software issue cause it was working fine last night. (another thing I forgot to mention is that I did have it plugged in to my pc all night, though the headset was off, hope that helps if that's relevant)Meta Quest 3 won't turn on, no charging indicator
Hello, I have the following problem with a Meta Quest 3 headset : it simply won't turn on or respond to anything. The screen is black (turned off, no light), and no charging indicator light up on it no matter what I do. It also hasn't emitted a single sound. When the charging cable is plugged on the side (with the original charger), no light turns on, and only a very very faint electronic sizzling sound can be heard from the USB-C port. When I connect the charged Elite strap with battery to the headset, the charging light of the extended battery briefly turns orange for a second, then turns off. And the same small sizzling sound can be heard from the USB-C port on the side. What I have tried : - Charging for 2h the headset through the battery extension and trying again. No response. - Charging overnight the headset directly and trying again (despite there being no light indicator on at all). No response. - Pressing the Power button for 30 s. No response. - Pressing both Power button and Volume down button for 30s. No response. - Checking the detection sensor behind the (original) cover, nothing abnormal. Essentially, it seems bricked, and for the moment I have no idea what might have had caused it. What can be done? Thanks in advance.
Meta Quest 2 Issues
I'm having issues with my Meta Quest 2 not powering on, when plugged in the device only pulls power when the power button is held, and still then the light on the side simply flashes red. I haven't used the device in about 5+ months so I am assuming the battery is completely dead. After doing some research and trying all publicly available methods of fixing the issue, I have come to the conclusion I might need to contact support however I am now having issues doing that as when I attempt to enter my serial number (which is written both in the controllers and the side of the headset) it simply rejects it and says that product isn't found, I have attached images showing this. I am also 100% sure I am entering it correctly as I have even attempted to scan the QR code on the device and copy the text directly from that. I am unable to access the email linked to the device so I am now wondering if I am just left with an expensive paperweight. Any help would be appreciated with this as It's becoming increasingly annoying especially when I am completely unable to contact support. Thanks in Advance!
Quest 2 Meta cams not working properly
Hey, my Meta cams (so the cams used to see the environment etc.) doesnt really work. So if I start my Quest 2 and it asks for the Guardian thing to set up it does work and I can see my real surroundings through the cams but it only works for like 3-5 seconds until the cams crash? Basically they freeze and it stops working for some reason. But also when I start the Quest 2 I already have a black screen for the setup and basically have to do the guardian thing "blind". I already did a Factory reset but that didnt fix the issue.
