Brand new Meta Quest 3S not pairing
I've bought my first brand new VR headset on Amazon, on the official Meta shop, a Meta Quest 3S. No on a shady reseller. I've spent at least 5 hours trying to pair the headset on my Android phone, via the Meta Horizon app. I'm still stuck at the pair with the Horizon app screen on the Quest, which is for now a 300+$ worthless brick. I might add that i'm a senior systems engineer, more able with computers / gadgets than most people ... Both the Quest and the smartphone are on the 5GHz Wifi 5 channel (802.11ac) The bluetooth is enabled on the smartphone I've tried pairing on two separate Meta accounts I select the correct headset model (Quest 3S) I've tried erasing the cache, the data, and desinstalling the Meta Horizon app I've factory reseted the headset a dozen of times During the pairing, when i type a wrong pin code, the pairing is instantly failed, and the app asks me the pin When i type the good pin code, the pairing takes time then shows the "unable to connect to your headset", asking me to restart the app, install the last version or factory reset the headset Steps i've already taken The Meta Quest Link on Windows 10 doesn't work, despite the headset being miraculously recognised via a usb cable . It asks me to enable the Air Link, which is controlled on the headset, which i cannont use ... The SteamVR doesn't work either. No access to professionally trained support when i try to navigate the sh*tty Meta support site. My product number isn't recognised, and Meta refuses support. I only have access to a community forum for a paid product, which Meta is supposed to provide proper support. For now, i feel like i've beeen scammed. I've got about 2 weeks to make all that work and prove it's viable technology. If not, I'll ask a refund, and shop for a more expensive headset, but more serious. Can someone give me some really useful clues ? Or lead me to a real support form ? ThanksSolved656Views1like7Comments