IWP items missing in editor
none of my pre-existing items are appearing in the Commerce menu for any of my worlds. If I try to make a new item, I see it listed for a split second then the list is empty again. This seemed to be working fine yesterday morning. When I look up all my items for my account at https://horizon.meta.com/creator/avatars I see all my IWP items are present. But for some reason are not registering in the editor for me. Any ideas? I've done a quick search and can't find any prior reports of a similar issue.107Views0likes12CommentsSame logo/style, mixed results: IWP approves some, restricts others
Hi everyone! 🙂I could really use a hand with something odd I’m seeing—and I’m trying to avoid adding more violations to my account. What’s happening I upload my own, non-offensive textures (these include logos as well as styles) and they look fine at first—no flags. The violations show up only when I enable IWP, and I’m also seeing inconsistencies in overall texture vetting (not just IWP). I received back-to-back violation notices across multiple items. I appealed and ~5 minutes later (felt automated), some items with the exact same logo/style were approved, while others stayed restricted—so decisions are inconsistent across identical assets. Why I’m concerned I’m pausing new listings because I don’t want to trigger more violations while I troubleshoot. The mixed decisions—both in IWP review and general texture vetting—make it hard to know what to fix. What I’ve tried Double-checked the textures, logos, and style elements against policy. Compared names, thumbnails, and descriptions between approved vs. restricted items. Filed a ticket via Meta Creators and used Chat on Monday, but haven’t heard back yet. What I’m asking for A human review of the affected items to identify the exact rule being triggered. Removal of violations that resulted from inconsistent/false-positive flagging, and restoration of my account standing. Clear guidance to prevent future flags (naming, thumbnail guidelines, description wording, logo placement, etc.). If there’s a known false-positive pattern in texture vetting or when toggling IWP, suggested workarounds. Details I can share privately Item IDs and submission timestamps Screenshots of approvals vs. restrictions Original texture, logo, and style files Creator/World info Thanks so much for any help! I just want to follow the rules, avoid more violations, and understand what’s actually causing these flags.Solved116Views1like11CommentsCreator Account Issues
Hello all ~ First, I am currently experiencing an issue with the Meta Horizons Creator Program. Once I am there, I open the tab to go to the In-world purchase tab to see the results for my item sales. For the last "month," I have lost all information below the search bar. I have a picture of a funnel system, and with the text of "If you are not seeing the expected results, please select fewer Pages. We’re experiencing an issue that we’re working hard to resolve." Granted, I know there have been some major updates in meta, but this occurred way before then, and refreshing the page or selecting fewer pages does not resolve this issue. Secondly, under the Payout tab, I click on the Transactions tab, and I go to Earnings to see the results of my monthly progress for the current month. However, this is gone. I'm able to see what I will get paid for the prior month, but not what I will currently receive "after taxes" like I was before. I know of a few creators who are currently experiencing the same issues and would like answers, so if there is anyone out there in the community who could help resolve this issue, I would be glad to pass along any information given.69Views0likes3CommentsWorkflow for IAP items (avatars and custom meshes) ?
I am wondering about the workflow/pipeline for custom meshes/textures and for custom outfits for avatars. In my world, I have a few custom static meshes that can have several variations (different meshes and/or same meshes but different textures/materials), which could be sold as cosmetics. What's the setup and scripting to allow users to purchase those items and see them in-game (and for others to see those too) ? I also recall reading somewhere that there is a way to offer custom outfits for players' avatars. How does this work?60Views0likes4CommentsHas anyone having problem with payout account? (Verify documents)
I was asked to verify documents for my payout account, but when I click the "Verify Documents" button, it redirects me back to the Meta Horizon homepage. I couldn’t upload my documents, and I’ve also tried doing this on my mobile device. Is anyone else experiencing the same issue? URL Link: https://horizon.meta.com/stepup/doc_upload/?use_case=creator_payout_onboarding_hold&ent_id=replaceyourpayoutidhere52Views0likes1CommentFunction this.world.WorldInventory.grantItemToPlayer doesn't work as expected
I have been working on the new Economy world tutorial from Horizon World Documentation and find that line 82 WorldInventory.grantItemToPlayer(player, this.props.lootSKU, this.props.lootCount); doesn't increase the quantity of the in-world item as expected. Here is the screenshots of the setup and debugging console messages: Reference: https://developers.meta.com/horizon-worlds/learn/documentation/tutorial-worlds/economy-world-tutorial/module-2-setupSolved321Views2likes6CommentsIn-World Purchase (IWPSeller) Gizmo question
I have been experimenting with the in world shop gizmo with the commerce mechanics. While the World shop itself works fine, I'm confused about the IWPSeller gizmo. When putting the IWPSeller gizmo into my world and configuring it to a single item and setting it as a trigger/button. I get this menu pop-up when triggering the interaction with the IWPSeller: I don't see any options to purchase the single item in-world and it just tells me to load it on a VR headset. Is this intentions? Are we only supposed to use this Gizmo for VR worlds? Note: I am testing this within the Horizon World Desktop editor.Solved331Views1like10CommentsHow Do I get help?
Hello All I have been constantly asking for help with "meta support" for MONTHS now, I applied to be a partner last year and everytime I check it just says Submission "under review". I want to do my own clothes shop, but cant do it until they put me as partner, Ive asked why its taking so long as I applied in Nov last lyear and i keep getting fobbed off or directed somewhere else who then tell me to go back to the orginal place i started. My other issue is its asking me to update my account information and when i chick update it say something went wrong whilst transmitting data, please try again later. I am sick of going artound in circles with no answers so does anyone know who to speak to or how i esculate this as a complaint, ps i have done the trouble shooting steps...795Views0likes8CommentsIs it possible to share Payout Account details between Horizon Worlds creators?
I have a situation where a colleague of mine has created a world that we would like to add IWP and Commerce functionality to, but my account is the one that has our company's account details associated with it. Is there any way for us to link his creator account to either the company or my account details somehow? As it stands now, it seems like I would be the only person that could add or work with any of the IWP and Commerce functionality otherwise. -RyanSolved347Views0likes2Comments